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# Tech support professional

- **Company:** eTeam Inc
- **Location:** Mountain View, CA, United States
- **Experience:** Experienced
- **Salary:** $83,200.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Confluence, JIRA, User Authentication, Software as a Service, Information Technology Operations, Virtual Private Networks (VPN), Remote Access Technology, Single Sign-On, Technical Data Management Systems, Okta, Connectivity Problems, Slack, Casper Suite, Data Management, Gsuite, User Administration
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/tech-support-professional-mountain-view-ca--c9b1429f-4cf4-4641-b3ea-7785c7f7f37f

## About the Role

Technical Support, Technical Support, Microsoft Windows Operating System, Manufacturing Data Management, Identify Issues, Mac Operating System, Authentication, Single Sign-On (SSO), Identity Data Management, Remote Access, + 3-5 years of experience in an IT helpdesk, desktop support, or IT operations role, ideally at a fast-moving tech company

 + Hands-on experience supporting MacOS in a corporate environment (Jamf or similar MDM strongly preferred)
 + Working knowledge of Okta or a comparable identity provider (SSO, MFA, provisioning/deprovisioning)
 + Experience troubleshooting VPN and network connectivity issues, particularly Palo Alto GlobalProtect or similar remote access solutions
 + Familiarity with modern SaaS/collaboration stacks (Google Workspace or Microsoft 365, Slack, Zoom)

## Description

+ Provision, configure, and troubleshoot MacOS (and Windows, if applicable) endpoints, including imaging, MDM enrollment, and hardware lifecycle management
 + Manage user identity and access requests through Okta, including SSO, MFA enrollment, group/role assignments, and troubleshooting authentication issues
 + Support and troubleshoot VPN connectivity and other remote access tooling for a distributed/hybrid workforce
 + Administer and support core SaaS tools (e.g., Google Workspace or Microsoft 365, Slack, Zoom, Jira/Confluence) including account provisioning and deprovisioning tied to the employee lifecycle