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# Network Technician

- **Company:** vTech Solution Inc
- **Location:** Montgomery, AL, United States
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, Issue Tracking Systems, Network Monitoring, Wide Area Networks, Reliability of Systems, Performance Monitor, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.careerjet.com/jobad/us60a1167bbab9138d78332c0817d15072

## About the Role

* Minimum 1 year of experience in LAN/WAN maintenance and support.
 * Minimum 1 year of call center or service desk experience.
 * Strong customer service skills.
 * Knowledge of voice and data circuits troubleshooting and research.
 * Familiarity with incident ticketing systems such as ServiceNow or Remedy.
 * High School Diploma or GED.

Preferred Skills & Certifications:

 * CompTIA Network+ Certification.

Special Considerations:

 * Must pass Standard background check and ALEA check.
 * Position requires working on-site in Montgomery, Alabama; no remote work allowed.
 * Must be able to convert to merit system employment at hiring manager's discretion.
 * Submittals limited to prime suppliers with only one level of sub-vendor allowed.

## Description

The Network Technician is responsible for monitoring, maintaining, and supporting the State of Alabama's LAN/WAN networks, including voice and data circuits across multiple complex sites. This role involves 24/7 operational support with a primary focus on the 3rd shift, ensuring network reliability and availability through proactive monitoring and incident management. Responsibilities:

 * Monitor network alarms, alerts, and faults to ensure service reliability and availability.
 * Maintain and update incident, request, problem, configuration, and change records in ServiceNow.
 * Analyze network reports and data to identify and resolve equipment or service issues.
 * Initiate trouble reports and coordinate corrective actions with maintenance or technical support teams.
 * Participate in shift work including weekends and holidays as part of a 24/7 support team.
 * Complete training on 1st and 2nd shifts prior to starting the 3rd shift schedule.