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# MacOS Support Engineer

- **Company:** OpenKyber LLC
- **Location:** Columbus, OH, United States
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Active Directory, Apple Mac Systems, Systems Engineering, Backup Devices, Virtual Desktops, Citrix Systems, Software Troubleshooting, Microsoft InTune, User Administration
- **Published:** October 27, 2026
- **Apply:** https://www.careerjet.com/jobad/us8846d47009beded44b3e7456be80670e

## About the Role

* 5+ years of experience in Desktop Support, Endpoint Engineering, Systems Engineering , or a related role.
 * Strong hands-on experience with Windows 10/11 administration and troubleshooting.
 * Strong hands-on experience with macOS administration and support.
 * Advanced knowledge of Microsoft Active Directory.
 * Experience with Group Policy (GPO) configuration and administration.
 * Experience with Active Directory user/group management, account provisioning, and troubleshooting.
 * Knowledge of cross-domain Active Directory environments.
 * Strong experience providing L2/L3 technical support and resolving escalated incidents.
 * Hands-on experience with MDM/UEM solutions, preferably Microsoft Intune or JumpCloud.
 * Experience with Citrix environments, including server and hosted desktop troubleshooting.
 * Knowledge of VDI technologies, including persistent and non-persistent virtual desktops.
 * Experience with endpoint hardware/software troubleshooting and diagnostics.
 * Knowledge of backup procedures and system recovery.
 * Strong incident management, troubleshooting, and RCA skills.
 * Experience with onboarding/offboarding and endpoint lifecycle management.
 * Strong understanding of digital workplace/end-user computing technologies.
 * Excellent analytical, problem-solving, verbal, and written communication skills.
 * Strong documentation and customer-service skills.
 * Ability to work independently and effectively in a fast-paced environment.
 * Strong teamwork and collaboration skills.
 * Willingness to work in a 24x7 support environment.

For applications and inquiries, contact:hirings@openkyber.com