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# IT Service Desk Specialist II

- **Company:** LinTech Global, Inc.
- **Location:** Fort Belvoir, VA, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, IT Management, Windows Remote Assistance, Software Engineering, Information Technology, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.adzuna.com/details/5941822791

## About the Role

* 4+ Years of progressive experience in IT service desk or desktop support.
 * Bachelor's degree in Computer Science, Information Technology, or a related field and/or equivalent years of experience.
 * Experience resolving hardware, software, and operating system issues for end users.
 * Experience with enterprise IT ticketing systems such as ServiceNow.
 * Experience with Windows operating systems, Active Directory administration, and desktop support.
 * Experience supporting CAC-based authentication environments.

Required to Start:

 * Certification Requirements: a Current IAT II Certification with ce designation is required to Start.
 * Clearance Requirements: a Current/Active DOD Secret Clearance is required to Start

## Description

* The IT Service Desk Specialist II provides intermediate help desk support, acts as the primary escalation point for user-reported problems, provides stagger/flex coverage, and participates in the On-Call/Call-Back rotation for Customer Support Services., * Provide technical assistance and support to end-users for hardware, software, and system issues via phone, email, or MS Teams.
 * Act as the primary contact and escalation point for resolving user-reported computer problems, from basic to highly complex.
 * Provide stagger/flex support during peak times or periods of reduced staffing.
 * Manage all tickets within the DHA ticketing system (ServiceNow), adhering to the ATAMMC Service Catalog and performance metrics.
 * Handle the ticket lifecycle, including troubleshooting, triage, and escalation to Tier III support.
 * Provide comprehensive desk-side and remote assistance to resolve hardware and software issues.
 * Support root cause analysis for all critical events.
 * Provide on-site support for troubleshooting, configuration, patching, and installation of authorized hardware and software.
 * Assist users with CAC pin resets and support in-processing and out-processing of employees.
 * Support the complete lifecycle of IT assets through the DHA Life-Cycle-Management (LCM) process.
 * Manage and sustain operating systems and provide Active Directory (AD) administration.
 * Maintain workstation and laptop security baselines.
 * Maintain and update the Service Desk Issuance SOP.
 * Create and manage articles in the ATAMMC Knowledge Base.
 * Participate in On-Call/Call-Back rotation for Customer Support Services.