> Markdown version of [/jobs/ext/3949382-servicenow-solutions-analyst](https://www.wearedevelopers.com/jobs/ext/3949382-servicenow-solutions-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Solutions Analyst - **Company:** Caci Inc - **Location:** Denver, CO, United States (Remote available) - **Experience:** Expert - **Salary:** $116,000.0 - $254,000.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Application Integration Architecture, Configuration Management Databases, Extract Transform Load (ETL), Data Visualization, Web Services, ServiceNow IT Service Management, SOAPAPI, Enterprise Integration, Network Server, Servicenow - **Published:** October 27, 2026 - **Apply:** https://www.builtincolorado.com/job/servicenow-solutions-analyst/11886187?handler=ApplyRedirect ## About the Role * Experience working in a SIAM/MSI environment or similarly complex multi-provider service-management environment * Demonstrated experience designing ServiceNow solutions and integrations through one or a combination of work experience, training, military experience, or education * Experience leading discovery, requirements analysis, and solution-design activities, including problem definition, stakeholder engagement, requirements gathering, and technical documentation * Professional experience working with product teams, platform owners, enterprise architects, service-management process owners, developers, and external service providers within a large organization * Experience participating in projects with multi-disciplinary teams comprised of architects, developers, process owners, analysts, service providers, and operational stakeholders * Experience creating innovative solutions for customers or employees using ServiceNow capabilities, service-management practices, systems thinking, analytical thinking, process improvement, and data visualization * Seven or more years of ServiceNow experience, including experience designing, implementing, or supporting ServiceNow integrations and workflow solutions * ITIL 4 Foundation certification or higher * ServiceNow Certified System Administrator (CSA) * Experience working in a SIAM/MSI environment * Hands-on experience with one or more ServiceNow implementations involving ITSM, ITOM, Strategic Portfolio Management (SPM), Discovery, CMDB, Knowledge, or related modules * Experience designing or supporting integrations using one or more of the following: REST or SOAP APIs, IntegrationHub, Flow Designer, MID Server, web services, data imports, ETL processes, event integrations, or third-party integration tools * Experience defining integration requirements, data mappings, interface specifications, error-handling approaches, and operational support processes * Experience working in an Agile environment and utilizing Agile best practices * Experience supporting CMDB data quality, service modeling, service mapping, and/or alignment to the Common Service Data Model (CSDM), as applicable * Experience working in a Federal Government environment and with Government security, compliance, and authorization requirements * TS/SCI clearance with Poly must be active. These Qualifications Would be Nice to Have: * ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, ITOM, Discovery, CMDB, or another relevant product area * ServiceNow Certified Application Developer (CAD), Certified Technical Architect (CTA), or equivalent advanced ServiceNow technical certification * Project Management Professional (PMP) * ITIL 4 Managing Professional certification or higher ## Description * Serve as a senior-level ServiceNow Solutions Analyst responsible for designing solutions that enable end-to-end service integration across a multi-sourced service delivery environment * Routinely coordinate with the SIAM Lead and service providers to identify integration requirements, resolve service-management process gaps, and align technical solutions to operational outcomes * Help leaders understand the connection between service-management requirements, operational metrics, service-provider performance, and ServiceNow solution design from concept through implementation and operational transition * Design and facilitate solution-design workshops with stakeholders, technical teams, process owners, and service providers * Work with Practice Area leads to ensure process inputs, outputs, data, and workflows integrate effectively across ServiceNow process areas and external platforms * Define and document integration architecture, interface specifications, workflow designs, data mappings, and technical requirements for ServiceNow-enabled solutions * Lead analysis and synthesis activities to identify root causes of complex service integration issues and recommend sustainable technical and process improvements * Guide the design and implementation of ServiceNow integrations using capabilities such as APIs, IntegrationHub, Flow Designer, MID Servers, automated workflows, and platform-native integration patterns, as applicable Success in this role requires being a self-starter with a curious, pioneering spirit inclined toward continuous improvement and experimentation; comfort with ambiguity; a strong ability to execute in a fast-paced environment while balancing multiple priorities; strong systems-thinking and analytical skills; and the ability to communicate complex technical and operational topics in a clear, simple, and compelling manner.