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# Desktop Support Technician

- **Company:** OpenKyber LLC
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Microsoft InTune, Casper Suite, Laptops
- **Published:** October 27, 2026
- **Apply:** https://www.careerjet.com/jobad/us29e7d32648d04a3492eb7dde12d91981

## About the Role

* 2+ years of experience in desktop support or help desk roles
 * Hands-on experience with Windows and macOS troubleshooting
 * Experience imaging and deploying laptops and end user devices
 * Familiarity with Microsoft Intune and/or JAMF for device management
 * Basic experience with Active Directory
 * Strong customer service and communication skills
 * Ability to manage and prioritize a ticket queue efficiently

Desired Skills & Experience

 * Experience working in a high-volume support environment
 * Ability to resolve or escalate issues quickly in a time-sensitive setting
 * Strong organizational skills and ability to work independently
 * Exposure to corporate IT environments with endpoint lifecycle management

## Description

* 50% Windows and macOS endpoint support
 * 30% Device imaging and deployment (Intune / JAMF)
 * 20% Active Directory and general IT support tools

 * Daily Responsibilities

 * 85% Hands-on support and troubleshooting
 * 0% Management duties
 * 15% Team collaboration and coordination with end users

For applications and inquiries, contact:hirings@openkyber.com