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# Global Network Operations Tech FTT - US

- **Company:** STAND 8
- **Location:** Doral, FL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Wavelength-Division Multiplexing, Ethernet, Multi-protocol Systems, Network Troubleshooting, Routing, Salesforce.Com, Virtual Local Area Networks, Data Logging, Computer Network Operations, Mttr, Juniper, Cisco
- **Published:** October 27, 2026
- **Apply:** https://www.adzuna.com/details/5939924969

## About the Role

This role supports a global network operations environment focused on Layer 2 Ethernet services, optical transport, IP connectivity, and point-to-point network troubleshooting. The ideal candidate will have strong NOC experience, excellent customer-service skills, and the ability to troubleshoot complex telecommunications issues in a multi-vendor environment. Nokia experience is highly preferred. This position is currently fully remote, but candidates must be located near Doral, FL; Tulsa, OK; Melville, NY; or Denver, CO., * 2-4 years minimum proven NOC experience in the telecommunications industry with a proven record of accomplishment in an operational environment.

 * Experience in Routing, Switching, VLANS, DWDM and Fiber.
 * Experience in a multi-vendor environment is essential, including Ciena, Cisco, Juniper, ADVA, Alcatel, Nokia, and Infinera.
 * Knowledge of OSP practices, such as basic OTDR analysis and fiber repairs.
 * Troubleshooting Layer 2/3 trouble tickets on DWDM, SDH, and Ethernet networks.
 * Strong understanding of VLAN routing, MPLS, IP trace routes, and Ethernet over Transport.
 * Pragmatic and analytical approach to problem-solving.
 * Confident and able to challenge suppliers and processes.
 * Ability to manage in-sourced and outsourced suppliers or partners.
 * Comfortable working 24/7 shift patterns, including holidays and nights.
 * Excellent written and verbal communication skills.
 * Outstanding confidence, initiative, and organizational skills.
 * Proactive mindset and attitude to ensure customer satisfaction in everything we do.
 * Remain flexible and adaptable to changes in business needs or requirements.

Preferred (Optional):

 * Nokia telecommunications or network operations background.
 * Familiarity with Salesforce CRM.
 * Experience supporting high-priority telecommunications customers.
 * Experience troubleshooting complex Layer 2 Ethernet and optical transport services.

## Description

* Monitor internal and external networks across a multi-vendor environment.
 * Carry out initial triage diagnosis on faults and proactively escalate issues as required.
 * Prioritize faults to meet SLAs, including resource management of external contractors.
 * Provide regular updates to internal stakeholders and external customers on the progress of faults.
 * Perform fault isolation and repair tasks on DWDM, SDH, Dark Fiber, IP, and Ethernet circuits.
 * Manage fault receipt, fault identification and logging, support team dispatch, and fault management through resolution.
 * Ensure service availability and Mean Time To Repair (MTTR) targets are met.
 * Provide support to the Shift Lead when required.
 * Monitor facilities and key sites and manage related faults.
 * Arrange and coordinate access for suppliers with support team members.
 * Provide key metrics and reports as required to senior Operations stakeholders.
 * Troubleshoot Layer 2 point-to-point networks.
 * Support VLAN routing, MPLS, IP trace routes, and Ethernet over Transport environments.
 * Work with top-tier customers and provide a high level of technical ownership.
 * Work a schedule that may include one weekend day and four 10-hour daytime or mid-shift days.