> Markdown version of [/jobs/ext/3950014-it-support-technician](https://www.wearedevelopers.com/jobs/ext/3950014-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician

- **Company:** Sourcecode Inc
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Apple Mac Systems, Cloud Computing, Dynamic Host Configuration Protocol, Microsoft Desktop Optimization Pack, Disaster Recovery, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, Microsoft Servers, Microsoft Software, Windows Search, Proprietary Software, Remote Access Technology, Remote Desktop Services, TCP/IP, Network Routers, Wireless Application Protocol (WAP), Sonicwall, Firewalls (Computer Science), Information Technology, Cisco, Windows Client
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-technician--b7ef41ed-0997-4e73-8b74-4957328a1712

## About the Role

Technical Support, Mentoring, Technical Support, Mac Operating System, Microsoft Windows Desktop, Microsoft Product Family, Systems Administration/Management, Cloud Applications, Network Performance/Analysis, Local Area Network (LAN), We are an MSP Mentor Top 100 company looking for an experienced Level 2 Support Technician to join our IT Services group. The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as he or she enjoys working with technology, servers and applications., * At least 3 years of IT experience in a support role or related area.

 * Intermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V
 * Solid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues.
 * Experience troubleshooting issues related to DHCP & DNS.
 * Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs.
 * Working knowledge of Cisco, SonicWALL, Sophos and Meraki appliances.
 * Familiarity with a broad spectrum of on-premises/Cloud disaster recovery systems.
 * Experience with malware remediation.
 * Experience with AV and AM products including Sophos, ESET, MalwareBytes or others
 * Knowledge in all supported Microsoft Desktop Operating Systems Windows 7-10
 * Knowledge in all supported Microsoft Server Operating Systems 2008-2019.
 * Strong oral and written communication skills.
 * Ability to switch tasks frequently.
 * Experience with ConnectWise and Kaseya a significant advantage.
 * Mac/iOS Experience is desirable but not required.

## Description

The Support Technician's tasks and responsibilities include:

 * Technical support for desktops using Microsoft Windows or MacOS
 * Systems support for various Microsoft products, third-party software and cloud applications.
 * Provide support for high-level system and network issues including performance or outages
 * Technical support at the network level: WAN and LAN connectivity, firewalls, and security.
 * Remote access solution implementation and support including VPNs and Remote Desktop Services.
 * Provide recurring on-site maintenance and end-user support.
 * Manage multiple issues concurrently with successful results.
 * Effectively track status and time in ticketing system.
 * Update technical documentation as needed
 * Troubleshoot and manage escalations from the help desk, project team, and managed services group.
 * Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages.
 * Taking support calls live for immediate triage.