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# Desktop Support

- **Company:** VDart, Inc.
- **Location:** Austin, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Apple Mac Systems, BIOS, Cloud Computing, Data Recovery, Desktop Computing, Internet Protocol, Microsoft OneNote, Microsoft Office, Server Administration, Wireless Access Point, Diagnostic Tools, Office365
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/desktop-support-austin-tx--318b3042-99e6-4282-a7a6-2f5194fb2977

## About the Role

Desktop Administration, Desktop Administration, Software Administration, Hardware Administration, Identify Issues, Workstation Hardware, IP (Internet Protocol), Printing, Printers, Cloud Computing

## Description

support desk and escalated to the Desktop Support Engineers

 * Use diagnostic tools to troubleshoot problems associated with network
 * Connectivity, and workstation hardware/software
 * Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
 * Installing Printer drivers, IP Printing/Cloud Printing
 * OneDrive Setup and migrations w/ OneNote Cloud Sharing
 * Attempt Data Recovery on failed systems
 * Troubleshoot Encryption issues
 * Troubleshoot Password issues
 * Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
 * Windows / Mac LAN / WAN connectivity troubleshooting
 * Ready and assist with video conferencing equipment
 * Networking - Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
 * Take ownership and responsibility of queries, issues and problems assigned to
 * the Desktop Support Engineers
 * Escalate issues and involve experts wherever required in order to resolve issues
 * as quickly as possible.
 * Ability to maintain composure with challenging customers
 * Cell support - tech setup/troubleshooting of cell phones (non mgmt. included)
 * Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)