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# Application Support Engineer I (Must be based in Pacific Time Zone)

- **Company:** Cvent
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $79,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), JavaScript (Programming Language), .NET Framework, Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Data Analysis, C Sharp (Programming Language), Information Systems, Computer Programming, Databases, Data Stores, Relational Databases, Software Debugging, Github, Monitoring of Systems, Python (Programming Language), Node.Js, Server Administration, Simple Object Access Protocol (SOAP), Software Engineering, SQL Databases, TypeScript, Datadog, Application Enhancement Tool, Backend, Git, Information Technology, React Native, Front End Software Development, Restful APIs, Splunk, Software Version Control, Docker, Jenkins
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/application-support-engineer-i-must-be-based-in-pacific-time-zone-ut--95acaf1c-b062-4e94-860b-e226c0f11a6e

## About the Role

Technical Support, Software Engineering, Event Marketing, Event Management, Entrepreneurship, Artificial Intelligence (AI), Best Practices, DNA, Software Administration, Customer Support/Service, Our most successful candidates bring hands-on experience in many of the areas below and demonstrate a consistent drive to expand their skills. You don't need to know everything, but you should be excited to learn it.

 * BS in Computer Science, Information Systems or equivalent major with strong academic performance (Or 2+ years of experience in a technical software support role)
 * Excellent problem solving and analytical skills.
 * Understanding of relational databases and non-relational datastores and how to query them (SQL/N1QL)
 * Working knowledge of HTML/CSS.
 * Understanding of the Software Development Life Cycle.
 * Solid knowledge of at least one object-oriented programming language.
 * Curiosity and eagerness to investigate how software works, identify what's going wrong, and propose solutions when something isn't working as expected.
 * Comfort using AI-powered tools to speed up problem-solving, search through logs, and better understand unfamiliar code.
 * Outstanding oral and written communication skills with an ability to convey technical information to a non-technical audience.
 * Aptitude for learning new technologies.
 * Zealous attention to detail.

Wondering what other technologies and tools we use? See below. Any experience with these is a plus!

 * APIs: SOAP or REST based
 * Monitoring tools: Datadog, Splunk
 * Hosting: Amazon Web Services
 * Programming: Java, JavaScript, TypeScript, C#, React Native, .Net, Node.js, Python
 * Version control: Git CLI, Github
 * Build & deploy technologies: Docker and Jenkins

This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant's location, further information about the position is required, including certain salary information, this information in this posting will be supplemented accordingly.

The estimated base salary range for new hires into this role is $79,000-$90,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.

## Description

Location: Must live & work in Pacific Time Zone. Working hours are 9am-6pm PT

 * Provide top-tier software support for Cvent's product offerings to our customer service team and clients. This role is not customer facing.
 * Troubleshoot and maintain frontend and backend systems.
 * Assist operations and development teams with debugging software issues.
 * Demonstrate critical thinking and clear communication to resolve time-sensitive impacting live events.
 * Practice ownership of work items assigned to you, utilizing your product knowledge, technical troubleshooting skills, critical thinking, and collaboration with others to drive each issue to resolution for our customers.
 * Query databases to generate and analyze data for reporting and troubleshooting purposes.
 * Work with our solutions specialist & sales engineering teams to ensure the successful operation of our partner and client integrations.
 * Collaborate with multiple teams to find, analyze, and resolve client issues.
 * Monitor, document and report system and performance issues.
 * Utilize functional and technical knowledge to facilitate communication between technology teams and other departments on issue status and resolution.
 * Supply in-depth technical and business product knowledge to multiple teams.
 * Utilize AI tooling to facilitate and empower your troubleshooting approach