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# Solution Support Analyst

- **Company:** Netsmart Technologies, Inc.
- **Location:** Great River, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** System Configuration, SQL Databases
- **Published:** October 27, 2026
- **Apply:** https://diversityjobs.com/career/18751581/Solution-Support-Analyst-New-York-Great-River

## About the Role

Required

 * Bachelor's Degree or equivalent relevant work experience

Preferred

 * At least 2 years of experience in a customer service environment
 * Customer service experience in a technical role
 * Healthcare solution support experience
 * SQL database and query knowledge
 * Healthcare clinical workflow experience

## Description

* Provide technical support on solution application questions from clients regarding the company's software.
 * Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
 * Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
 * Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate