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# IT Support Specialist

- **Company:** Kforce Inc.
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Windows, Microsoft Outlook, System Configuration, Networking Hardware, Network Troubleshooting, Microsoft Office, Cisco Voip, Information Technology, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5OUkN-MjE5MjIyM1Axfjk5/

## About the Role

* Bachelor's degree
 * IT certifications such as ITIL Foundation or CompTIA A+, or demonstrated equivalent experience
 * 3+ years of experience working in a corporate environment
 * 3+ years of technical support experience
 * Experience supporting Microsoft Windows 10 and Microsoft Office Suite, particularly Outlook and Word
 * Experience supporting and troubleshooting Cisco VoIP phones and voicemail systems
 * Experience supporting Zoom and Microsoft Teams
 * Experience supporting Apple and Android mobile devices and operating systems
 * Experience configuring and troubleshooting printers and multifunction devices
 * Experience using ServiceNow to document and manage IT incidents
 * Working knowledge of network troubleshooting
 * Experience working within server/network rooms, including network patching, server racking, and evaluating power and cooling issues
 * Experience supporting and troubleshooting audiovisual equipment
 * Strong analytical and problem-solving skills
 * Customer-focused approach with strong follow-through
 * Strong written and verbal communication skills
 * Ability to effectively contribute to technical and project documentation
 * Ability to work both independently and collaboratively with minimal supervision
 * Ability to contribute to specialty support teams and major IT projects
 * Ability to travel for business and independently support additional office locations
 * Ability to lift and move equipment weighing up to 50 lbs.
 * Ability to work onsite

## Description

Kforce has a client seeking an IT Support Specialist for an onsite opportunity in Century City, CA. This role will provide hands-on technical support to attorneys and staff across PCs, phones, mobile devices, audiovisual equipment, IT peripherals, and office infrastructure. The ideal candidate will have strong troubleshooting skills, a customer-service mindset, and experience supporting users in a professional corporate environment. Responsibilities:

 * Provide onsite technical support for PCs, phones, IT peripherals, AV equipment, and office IT infrastructure
 * Troubleshoot and resolve technical issues involving Microsoft Windows 10, Microsoft Office, Outlook, Word, and related technologies
 * Document incidents, troubleshooting activities, and resolutions thoroughly within ServiceNow
 * Support incidents escalated from IT Technicians and the Service Desk
 * Provide technical support during meetings, conferences, and events, both onsite and offsite as needed
 * Support Zoom and Microsoft Teams conferencing environments
 * Troubleshoot Cisco VoIP phones and voicemail systems
 * Configure and support printers and multifunction devices
 * Assist with network troubleshooting and server/network room activities, including patching network equipment, racking servers, and evaluating power and cooling issues
 * Support planned and unplanned power, HVAC, network, and other office outages
 * Collaborate with internal IT teams on projects and technology initiatives
 * Support office administration priorities and special projects as assigned
 * Travel to additional office locations as needed