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# Help Desk Analyst

- **Company:** vTech Solution Inc
- **Location:** Augusta, ME, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Network Troubleshooting, Microsoft Office, Windows Remote Assistance, Software Engineering
- **Published:** October 27, 2026
- **Apply:** https://www.careerjet.com/jobad/usfe7afcc6e8feddc57c4daf880e4c46b7

## About the Role

* Experience with Windows Operating Systems
 * Experience with Microsoft Office 365
 * Helpdesk/Call Center experience
 * Strong troubleshooting and communication skills
 * Experience with call-tracking systems
 * Associate's Degree

Preferred Skills & Certifications:

 * Experience training users and creating documentation
 * Knowledge of custom or COTS applications
 * Strong team collaboration and customer support skills

## Description

Experienced Help Desk Analyst needed to provide call center and remote technical support, troubleshoot hardware and software issues, and deliver strong customer service with a focus on quick resolution. Responsibilities:

 * Provide support through inbound calls and remote assistance
 * Troubleshoot hardware, software, OS, and network issues
 * Install, configure, and upgrade systems and applications
 * Escalate issues as needed and support field technicians
 * Document procedures and assist with user training