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# IT Support Engineer

- **Company:** Sybex Support Services LLC
- **Location:** Boston, MA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Azure, Microsoft Online Services, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Windows PowerShell, Azure Active Directory, Software Deployment, TCP/IP, Software Distribution, Peripherals, Guidewire PolicyCenter, Microsoft InTune, Deployment Automation, Patch Management, Laptops, Servicenow, ManageEngine, Windows Client, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-engineer-boston-ma--077c55cb-2788-4336-bb95-af25c38853ef

## About the Role

Technical Support, Desktop Administration, System Center Configuration Manager (SCCM), Technical Support, Help Desk, Printers, Peripheral Hardware, Desktop PC, Laptop PC, Microsoft Windows System Administration

## Description

We are hiring an experienced Desktop Support Engineer with strong expertise in SCCM, Intune & Autopilot to manage endpoint management and end-user support.Key
Responsibilities:
Provide L1 Desktop Support - Troubleshooting for Windows 10/11, Laptops, Desktops, Printers, Peripherals.
Manage endpoints via Microsoft SCCM (MECM) - Application deployment, Patch management, OS imaging, Software distribution.
Administer Microsoft Intune - Device enrollment, Compliance policies, Configuration profiles, Conditional Access.
Work on Windows Autopilot - Device provisioning, Zero-touch deployment, Troubleshooting Autopilot failures.
Handle Active Directory, Azure AD, Office 365, Exchange Online, and MS Teams support.
Manage user accounts, groups, mailbox, license assignment in M365 Admin Center.
Troubleshoot network issues - TCP/IP, DNS, DHCP, VPN.
Handle IT Service Management - Ticketing via ServiceNow / Jira / ManageEngine, SLA adherence.
Provide on-call / backfill support and ensure minimal downtime.
Mandatory Skills:SCCM / MECM, Microsoft Intune, Windows AutopilotWindows 10/11 Troubleshooting, OS DeploymentM365, Active Directory, Azure ADAutopilot Provisioning & TroubleshootingApplication Packaging & DeploymentGood to Have:PowerShell scripting basicsITIL KnowledgeCompTIA A+, Microsoft MD-102 / MS-900 Certification