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# Network Technician I

- **Company:** Black Box
- **Location:** Richmond, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Avaya IP Phone 1140e, Data Transmissions, Desktop Computing, Networking Hardware, Network Architecture, Network Service, Sniffers, Routing & Switching, Cisco
- **Published:** October 27, 2026
- **Apply:** https://eoje.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/requisitions/preview/6111

## About the Role

Black Box Network Services, the global leader in communication system integration, is looking for several Technician - Network with a proven track record in: * Racking and stacking of network devices * Cable patching * Physical layer troubleshooting * Equipment disposal activities * Installing and troubleshooting Cisco and Avaya IP phones

This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success., · Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.

· Requires experience in working in communications closets

o Must be able to perform rack and stack activities

o Must be able to safely lift heavy objects

· Must understand cable patching processes and procedures

· Must be familiar with 66 Block and 110 Block cross connect procedures

· Must have a basic knowledge of data communications networking.

o Must be able to assist in troubleshooting issues

o Must understand network terminology

· Must be familiar with IP phone

o Must be able to program Cisco phones

o Must be able to install Avaya phones

o Must be able to troubleshoot Avaya and Cisco phones

· Requires good interpersonal communications skills

o Must be able to explain technical issues in a way the customer will understand an issue

o Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution, · 5 years of experience in data communications

· Must have a basic knowledge of Cisco Phones, switches and routers

· Must have a basic knowledge of local and wide area networking.

· High school diploma or equivalent required

## Description

· The patching cabling between network equipment and customer's network

· The installation of power cables from equipment to power supply in rack/cabinet/closet

· The installation, troubleshooting and de-installing network equipment

o Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)

o Install, troubleshoot, and de-install Network General remote Sniffers

· Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels

· Act as interface between customer's associates and management

· Provide hardware break-fix services for network infrastructure

· Perform onsite call-through, data, voice, website and security testing

· Perform back-up testing to ensure all systems are connected to the customer's network as directed

· Support carrier testing of circuits

· Assist with facilities efforts

o Power and uninterruptable power supply (UPS) restoral

o Water problems,

o Emergency cooling restoration,

o Fire suppression exercises, restoration, and post fire events

· Support inventory management activities

o Receiving inventory

o Tagging of assets

o Tracking spares (crash kits)

o Ordering inventory

o Updating inventory records

o Prepare and return damaged equipment

· Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC managemen