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# Senior Software Support

- **Company:** GTN Technical Staffing
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Salary:** $72,800.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Active Directory, Artificial Intelligence, Systems Engineering, Microsoft Azure, Microsoft Outlook, Computer Engineering, Microsoft OneNote, Microsoft Office, Windows PowerShell, Microsoft SharePoint, Microsoft Power Automate, Generative AI, Microsoft InTune, Information Technology, Claude
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/2fa050c2-18c9-494f-ab0b-ae9305b7da81/senior-software-support

## About the Role

We need someone "obsessed" with computer systems, hungry to learn, and highly self-motivated about industry applications. You'll support a suite of several proprietary applications, not just one. You'll also bring ideas for our tools and processes and, just as important, help implement them., * Bachelor's degree required - any degree for a traditional college/university - technical degree preferred.

 * 3+ years in technical support, application support, network or systems engineering, or hardware engineering
 * A self-driven learner who explores technology on their own
 * Comfortable learning several unfamiliar applications and keeping track of how they differ and interact
 * Strong written communication, calm, patient, and easygoing with frustrated users
 * Comfort with Microsoft tools. Active Directory, Intune, PowerShell, or Power Automate experience is a plus.
 * Build working knowledge of each application over time, starting with [M365 Suite (Outlook, PPT, Word); SharePoint, Azure, OneNote, AI tools (Claude, Gen AI)]

## Description

* Investigate and resolve support requests across multiple proprietary applications, mostly by email and occasionally by phone
 * Reproduce issues, ask focused questions, and explain solutions clearly to non-technical users
 * Own requests from first response through resolution, and escalate with complete documentation when needed
 * Build working knowledge of each application over time, starting with [core tools]
 * Identify recurring issues and help implement improvements to processes, documentation, and tooling
 * Learn the Microsoft and industry tools in our environment and help streamline our work
 * Over time, help train new team members and support team leaders on technical initiatives