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# NOC Analyst

- **Company:** DMI, LLC
- **Location:** United States (Remote available)
- **Salary:** $73,492.0
- **Contract:** Permanent contract
- **Skills:** Border Gateway Protocol, Synchronous Optical Networking, Spanning Tree Protocols, Wavelength-Division Multiplexing, Monitoring of Systems, Networking Hardware, Multi-protocol Systems, Network Monitoring, Open Shortest Path First (OSPF), Virtual Local Area Networks, Bicsi, Cisco
- **Published:** October 27, 2026
- **Apply:** https://www.adzuna.com/details/5881036311

## About the Role

* In depth or hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
 * Exceptional written and verbal communication skills
 * Attention to detail
 * Able to work with a multi-tasking aptitude under high-pressure scenarios while maintaining customer-facing professionalism
 * In-depth understanding of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP
 * Experience with network monitoring systems and ticketing/ITSM platforms
 * Ability to read and understand GIS Maps, engineering drawings and route schematics

Preferred Skills & Certifications:

 * Cisco, Nokia, Ciena, or other primary fiber optic/network equipment manufacturer certification(s)
 * Familiarity with BICSI Standards
 * Experience in a government support role
 * ITIL v4/v5 certification

## Description

* Proactively monitor core network systems, regional fiber optics, and active/passive hardware via centralized management tools for live alarms.
 * Identify and react to all network alarms via monitoring tools/systems, customer ticket generation, and phone/email/text/direct message matters.
 * Ticket creation/update/closure within the ITSM platform(s).
 * Execute triage procedures per SOP/MOP, following event severity, impact, and escalation requirements.
 * Act as the primary source of information and notification for all outages/events, providing clear status updates to internal departments, customers/end users, partners and vendors.
 * Track hardware replacements, fiber cut(s)/degradations, and mobilized repair teams and field operations.
 * Support continual service improvement along with procedure improvements.
 * Generate necessary information, reports, and status updates as needed and for handover to incoming team members.