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# IT Desktop Support Technician

- **Company:** Prevail Resources LLC
- **Location:** Cookeville, TN, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Desktop Computing, Issue Tracking Systems, Office Suite, Software Deployment, Software Engineering, User Environment Management, Office365, Software Troubleshooting, Break Fix, Peripherals, Computer Equipment, Laptops, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/6b6e75d0-72f3-46fd-ac20-ebf4bfe94e8a/it-desktop-support-technician

## About the Role

* 2+ years of Desktop Support, Deskside Support, or End User Support experience preferred.
 * Hands-on experience supporting Windows 10/11 and macOS environments.
 * Experience troubleshooting desktops, laptops, printers, docking stations, monitors, and peripherals.
 * Working knowledge of Microsoft 365 applications.
 * Experience with hardware/software installation and troubleshooting.
 * Familiarity with Active Directory, password resets, user accounts, and device management is preferred.
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication and customer-service skills.
 * Ability to work independently in an onsite end-user environment.
 * Must be available for the full 2-3 month W2 contract assignment.

## Description

We are seeking an experienced Desktop Support Technician to provide onsite technical and end-user support in a Windows and Mac environment.

The technician will provide hands-on deskside support, troubleshoot hardware and software issues, assist users with day-to-day technical problems, and support the deployment and configuration of laptops, desktops, peripherals, and other end-user devices., * Provide onsite desktop and end-user technical support.

 * Troubleshoot Windows and macOS hardware, operating system, application, and connectivity issues.
 * Diagnose and resolve desktop, laptop, monitor, docking station, printer, and peripheral issues.
 * Install, configure, deploy, and replace end-user computer equipment.
 * Perform hardware and software troubleshooting and break-fix support.
 * Assist with software installations, updates, and configuration.
 * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.
 * Assist users with login, password, account access, and connectivity issues.
 * Perform PC/Mac setup, imaging, deployment, and refresh activities as required.
 * Provide professional, customer-focused support directly to end users.
 * Document incidents, troubleshooting steps, resolutions, and equipment changes in the ticketing system.
 * Escalate issues to appropriate support teams when necessary.
 * Follow client IT procedures, security requirements, and service-level expectations.