> Markdown version of [/jobs/ext/3952349-support-services-analyst](https://www.wearedevelopers.com/jobs/ext/3952349-support-services-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Services Analyst

- **Company:** BSI Financial Services
- **Location:** Titusville, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Desktop Computing, Microsoft Office
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/support-services-analyst-titusville-pa--bf095072-339e-46dc-ac9a-210f196dc271

## About the Role

Customer Support/Service, Analysis Skills, Corrective Action, Analysis Skills, Website Management, Time Management, Regulatory Requirements, Customer Relations, Establish Priorities, Multitasking, * Client Focus

 * Problem Solving/Analysis
 * Time Management
 * Professional business communication
 * Teamwork Orientation
 * Ability to multi-task, prioritize effectively and efficiently
 * Ability to draw conclusions, escalates issues, and to formulate recommendations.
 * Strong organizational, re-engineering and problem-solving skills; Research, gather, arrange, compile, interpret, summarize and ability to effectively interface with all levels of management
 * Organizational skills and ability to handle confidential material
 * Able to use discretion when dealing with confidential material

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to sit for long periods of time is essential.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Education and Experience

 * Knowledge of Microsoft Office, specifically Excel, Word, & Outlook
 * Knowledge in Excel related to formulas, formatting, and data sort
 * Mortgage banking, preferred
 * GSE experience, preferred

## Description

he Default Reporting Specialist is responsible for reviewing monthly GSE and insurer default reporting. Ensuring that the data submitted is correct and if necessary taking the corrective action to resolve any errors.

Essential Functions

 * Analyzes various reports and collaborates with Agency contacts when there are errors on the report or discrepancies in data
 * Access appropriate agency websites to update and correct errors
 * Uses data from reports to ensure monthly reporting is submitted timely
 * Request and confirm account status from agents and clients, if necessary
 * Communicate with investors through email and phone
 * Document and maintain policies and procedures
 * Responsible for meeting GSE and insurers regulatory requirements and following internal policies