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# 2nd Level Support

- **Company:** Bizerba USA Inc.
- **Location:** Richmond, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP (Applications)
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/b3477ba8-a0f1-4425-845e-c61eb9347071/nd-level-support

## About the Role

The ideal candidate combines strong electro-mechanical troubleshooting skills with excellent communication abilities and a customer-focused mindset. You will serve as a technical resource for escalated issues, helping technicians and customers efficiently identify problems and develop effective solutions., * Associate degree or military/technical education in Mechanical, Electro-Mechanical, Electronic Technology, or a related field; or a minimum of four years of equivalent education and experience.
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 * Strong analytical and problem-solving skills.
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 * Ability to read and interpret wiring diagrams, electrical schematics, mechanical drawings, and spare-parts breakdowns.
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 * Strong listening skills and the ability to understand customer concerns and communicate technical information clearly and effectively.
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 * Demonstrated ability to perform advanced troubleshooting and provide "next-level" technical support to customers and technicians.
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 * Excellent verbal and written communication skills, including the ability to present technical information and conduct hands-on training for groups.
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 * Proficiency with Microsoft Windows and applications such as Word, Excel, and PowerPoint.
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 * Experience with SAP is preferred, or the ability and willingness to learn SAP applications.
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 * Strong working knowledge of troubleshooting equipment using hand and power tools.
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 * Ability to travel overnight within the United States as required.
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 * Valid driver's license with a satisfactory driving record.
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 * Ability to safely lift and handle equipment weighing up to 50 pounds.
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 * Ability to pass a criminal background check and pre-employment drug screening.
\n, * A professional, positive, and proactive "can-do" attitude.
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 * Strong customer-service skills and a commitment to customer satisfaction.
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 * Self-motivation and the ability to work independently while contributing effectively to a team.
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 * Patience and professionalism when working with customers and technicians under challenging circumstances.
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 * Strong attention to detail.
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 * Excellent organizational and time-management skills.
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 * A willingness to continuously learn new products, technologies, and troubleshooting techniques.
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 * The ability to remain calm, analytical, and solution-focused when addressing complex technical issues
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## Description

In this role, you will be an integral part of a team of experienced Support Specialists and Dispatchers responsible for providing remote technical support, troubleshooting and repair assistance, and product training to Bizerba field service technicians, authorized service technicians, and customers.