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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Driver Services Help Desk Specialist 2026-02244 - **Company:** The State Of Wyoming - **Location:** Warren Air Force Base, WY, United States - **Salary:** $52,437.0 - $58,261.0 - **Contract:** Temporary contract - **Skills:** Adobe Analytics, Information Systems, Databases, Office Suite, Information Technology - **Published:** October 27, 2026 - **Apply:** https://www.careerbuilder.com/job-details/driver-services-help-desk-specialist-2026-02244-cheyenne-wy--0daf93b9-0c1a-4bf0-ba57-9d1a25381495 ## About the Role Help Desk, Help Desk, Time Management, Detail Oriented, Communication Skills, Customer Support/Service, Driver's License, Problem Solving Skills, Regulatory Compliance, Data Quality, Experience working in driver services, motor vehicle administration, or a related regulatory or customer service environment Knowledge of state driver licensing laws, federal regulations, and policies related to driver licenses and identification cards Strong customer service skills with the ability to communicate clearly and professionally with the public, staff, and other state agencies Demonstrated ability to research, interpret, and evaluate records and documentation for accuracy and compliance Experience resolving complex issues and providing solutions in a fast-paced, detail-oriented setting Proficiency with computer systems, databases, and standard office software, with the ability to learn specialized driver services systems Ability to work independently while also contributing effectively as part of a team Strong organizational skills, attention to detail, and the ability to manage multiple tasks and priorities KNOWLEDGE: * Knowledge of Wyoming State Statutes and Federal Regulations pertaining to driver license and motor vehicle operation, program rules, regulations, and policies. * Knowledge of program functions and the Driver License Information System. * Knowledge of both the Driving Record Enforcement and Driver Services Examiners Manuals. * Knowledge of accounting procedures relating to balancing money and daily transactions. MINIMUM QUALIFICATIONS: Education: Associates Degree (typically in Business) Experience: 0-2 years of progressive work experience (typically in Business) with acquired knowledge at the level of Drivers Services Specialist, 2-4 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Specialist, (AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.) * High School Diploma/GED/or Equivalent * Some college Coursework, No Degree Received * Associates Degree * Associates Degree and additional coursework * Bachelors Degree * Bachelors Degree and additional coursework * Masters Degree * Masters Degree and additional coursework * Doctorate Degree * Doctorate Degree and additional coursework * None of the Above 02, (BADS06) How many years of relevant work experience or transferable skills do you have related to the job description? * No relevant experience, but willing to learn. * Less than one (1) year of relevant experience. * One (1) to less than two (2) years of relevant experience. * Two (2) or more years of relevant experience. 04 (AA) Describe your relevant experience below. ## Description The Driver Services Help Desk Specialist, located in Cheyenne, Wyoming, provides essential support to driver license examiners and staff, as well as commercial and non-commercial drivers, ID card holders, state driver licensing agencies, and the general public. This position serves as a key resource for issuing and transferring driver licenses and identification cards, researching records, and resolving complex problems related to driver credentials. The specialist evaluates and verifies information for accuracy, ensures driving records are current, and confirms compliance with state laws, federal regulations, and agency policies and procedures. Through clear communication, attention to detail, and strong problem-solving skills, this role helps maintain the integrity of driver records while delivering timely and professional customer service., ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level. * Answer all questions, including complex questions regarding the Drivers Services/Drivers License departments. * These positions have a large amount of technical knowledge of the entire Driver Services organization. * Answer questions from the public without the need to transfer any calls. * First line of response, answering phones, and are very knowledgeable about each area within the Driver Services Department as well as the Field offices. * Stay current on statutes and laws in order to answer basic questions for drivers, lawyers, etc. * Liaise with law enforcement, court systems, other states, and commercial drivers with regard to drivers services information. * Able to assist any of the sections within Driver Services., * The successful applicant will be subjected to a thorough background/ FBI fingerprint investigation * The Wyoming Department of Transportation is a Drug-Free Workplace * Successful Applicant must have and maintain a valid drivers license. * E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities * Travel expenses are reimbursed according to state policy. * Qualifying eligibility and criteria for the hiring bonus * Temporary employees accepting a full-time position. * Current employees are accepting a promotional opportunity, so recruitment must be opened to the public. * One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay. * Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date. * Employees would only be eligible for one (1) hiring bonus in a 12-month period., The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.