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# Help Desk Technician - Tier 3

- **Company:** Solvere One/HouseCall
- **Location:** Sterling, VA, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cloud Computing, Hyper-V, Windows PowerShell, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Computer Network Technologies, Firewalls (Computer Science), Fortinet, Hardware Infrastructure, 3-tier Architectures, Vmware
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/83e09bdf-96e7-4006-b9f4-6c08f543254b/help-desk-technician-tier-

## About the Role

* 5+ years in IT, with 3+ years in an MSP environment
 * Expertise in Microsoft 365, Azure AD, and Entra ID
 * Strong experience with Windows and Apple/macOS environments
 * Strong experience with PowerShell
 * Networking knowledge (TCP/IP, VLANs, firewalls - Fortinet, Meraki, Sophos)
 * Experience with backup & disaster recovery solutions
 * Experience supporting hybrid and fully cloud-based organizations
 * Familiarity with RMM and PSA tools (ConnectWise preferred), * Certifications such as Security+ and/or Network+
 * AZ-100, AZ-700, AZ-900
 * Experience with Google Admin
 * Experience with virtualization platforms (VMware, Hyper-V)

## Description

We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution., * Act as the Tier 3 escalation point for the service desk

 * Support cloud, hybrid, and on-prem infrastructure environments
 * Lead troubleshooting across servers, networks, virtualization, and security
 * Update documentation and standard operating procedures, as needed
 * Mentor Tier 1 and Tier 2 engineers