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# Help Desk Analyst

- **Company:** Integra Connect, LLC
- **Location:** Akron, OH, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Office, Microsoft Software, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/ad838421-a6fa-49e3-bdf6-87026364d84a/help-desk-analyst

## About the Role

* 2-3 years of Help Desk experience or other customer supporting responsibilities.
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 * BS/BA in IT, CS, or similar field.
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 * Knowledge of Microsoft applications (i.e. Office, email).
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 * Solid understanding of computer systems, mobile devices, and other end user technologies.
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 * Ability to diagnose and resolve basic technical issues with limited to no assistance.
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 * Strong communication skills.
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 * Customer oriented.
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 * Ability to work in a fast-paced environment.

## Description

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving end user issues and escalating work to other groups for more in-depth troubleshooting.