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# (Senior) Engineer I, Global Product Support

- **Company:** ASM
- **Location:** Phoenix, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Computing, Software Engineering
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/-senior-engineer-i-global-product-support-phoenix-az--b40209b7-19eb-4245-a13b-91dab7c5df65

## About the Role

Product Support, Leading Edge Technology, Team Player, Diversity, Semiconductors, Sustainability, Autonomous Driving Systems, Cloud Computing, Artificial Intelligence (AI), Customer Acquisition, * Bachelor's degree in an engineering discipline or 5+ years of hands-on experience with semiconductor equipment

 * Strong technical curiosity and the ability to operate at a system level
 * Willingness to travel 25-50%, depending on the product development cycle
 * Ability to collaborate across disciplines and communicate effectively with both engineers and customers

Role seniority can be flexible based on experience level

## Description

In this highly impactful role, you'll serve as the bridge between product development and the fab-owning critical moments in the lifecycle of new ALD systems:

 * Act as the system-level technical expert supporting new product development
 * Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
 * Influence product designs by providing customer-focused input on serviceability, manufacturability, and preventive maintenance
 * Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
 * Develop and document best-known methods and procedures for service, preventive, and corrective maintenance
 * Lead First-in-Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start-up, and production qualification
 * Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
 * Provide detailed reporting and feedback on field issues to improve product robustness
 * Define critical spare parts strategies, ensuring readiness and supportability for new product releases