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# Technology Solutions Consultant, DEX Specialist - (Remote, USA) Sales · Multiple locations · Fully Remote

- **Company:** TeamViewer SE
- **Location:** Jersey City, NJ, United States (Remote available)
- **Salary:** $125,000 - $150,000
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Information Technology Operations, Software Systems, Systems Integration, TeamViewer, Value Engineering
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technology-solutions-consultant-dex-specialist-remote-usa-sales-multiple-locations-fully-remote-jersey-city-nj--0ce7ce35-4ad3-4d4c-a15b-aac9c47bdb13

## About the Role

* Understanding of IT operations, Digital Employee Experience (DEX), endpoint management, automation, integrations, and business resilience.
 * Experience working with enterprise SaaS platforms and subscription-based software solutions.
 * Knowledge of operational maturity frameworks and technology adoption practices.
 * TeamViewer ONE or other DEX platform experience is preferred.

Consulting & Customer Engagement

 * Experience leading discovery workshops and translating business objectives into actionable customer success plans.
 * Ability to connect technical capabilities, utilization metrics, and adoption data to measurable business outcomes.
 * Strong facilitation, communication, analytical, and documentation skills.
 * Ability to manage stakeholders and influence cross-functional teams without direct authority.

Value Realization Mindset

 * Familiarity with Business Value Assessments, business cases, ROI frameworks, or value realization methodologies.
 * Understanding of how organizations measure software adoption, utilization, and business outcomes.
 * Ability to evaluate customer success against expected value and recommend corrective actions when gaps exist.

## Description

The Technology Solutions Consultant serves as the bridge between Value Engineering and Customer Success, ensuring that expected business outcomes identified during the sales process are translated into actionable success plans, adoption strategies, and value realization activities. The role helps customers improve productivity, strengthen business resilience, and progress toward autonomous IT operations through effective use of TeamViewer ONE solutions, integrations, and subscriptions.

 * Partner with Value Engineers to review Business Value Assessments (BVAs), validate assumptions, and translate expected outcomes into measurable customer success plans.
 * Convert customer objectives, value hypotheses, and expected benefits into documented success metrics, milestones, and adoption targets.
 * Track progress toward agreed outcomes and identify opportunities to improve customer value realization.
 * Review Business Value Realization (BVR) evidence and recommend actions to address adoption, utilization, or value realization gaps.
 * Own and govern formal sales-to-post-sales handoffs, ensuring customer objectives, use cases, stakeholders, success measures, risks, and value assumptions are accurately documented and accepted.
 * Establish clear accountability, ownership, and success criteria across customer-facing teams.
 * Ensure continuity between presales commitments and post sales execution.
 * Provide consulting guidance focused on Digital Employee Experience (DEX), automation, integrations, operational maturity, and DEXOps best practices.
 * Advise customers on maximizing adoption and utilization across purchased TeamViewer ONE capabilities.
 * Help customers align platform capabilities with operational goals and desired business outcomes.
 * Support customers in progressing from reactive support models toward more proactive and autonomous IT operations.
 * Partner with Sales, Solution Engineering, Value Engineering, Customer Success Managers, Technical Account Managers, Support, and Account Managers.
 * Facilitate alignment between business objectives, technical capabilities, adoption activities, and value realization efforts.
 * Enable customer-facing teams with guidance on success planning, value realization, and DEXOps methodologies.
 * Improve handoff standards, success planning frameworks, value realization methodologies, and reporting practices.
 * Develop and maintain reusable tools, templates, and governance processes that support consistent customer outcomes.
 * Identify and share best practices across teams to improve customer adoption and demonstrated value.