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# Technical Support Engineer

- **Company:** Robert Half
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Monitoring of Systems, Interoperability, Microsoft Office, Microsoft Visio, Microsoft SQL Server, Windows Search, Windows Servers, Network Monitoring, Citrix Systems, Rhapsody, Remote Service Software, SQL Databases, Virtualization Technology, Diagnostic Tools, Enterprise Software Applications, Office365, Software Troubleshooting, Information Technology, Health Level Seven International, Server Operating Systems & Platforms
- **Published:** October 27, 2026
- **Apply:** https://www.nettemps.com/us/en/WEAB28131E9C35F04FE.ntap

## About the Role

* Associate's degree in Information Technology, Computer Science, or a related technical field, or equivalent combination of education and professional experience.
 * Minimum of 2 years of experience providing technical support in a help desk, desktop support, or IT support environment.
 * Experience supporting end users through both onsite and remote support tools.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Excellent verbal and written communication abilities.
 * Ability to work independently while effectively collaborating within a team environment.
 * Strong organizational skills with the ability to handle multiple priorities and deadlines.

Technical Skills

Experience with several of the following technologies:

 * Microsoft Windows Desktop and Server environments
 * Active Directory administration
 * Microsoft Office Suite
 * SQL and Microsoft SQL Server
 * Virtualization technologies and Citrix environments
 * Network monitoring and troubleshooting tools
 * HL7 healthcare integrations (Rhapsody preferred)
 * Microsoft Visio and technical documentation tools

Preferred Qualifications

 * Healthcare, hospital, life sciences, or regulated industry experience.
 * Experience working in FDA-regulated environments.
 * Microsoft certifications (M365, Azure, Windows Server) or other relevant technical certifications.
 * Familiarity with healthcare interoperability standards and clinical systems.

What We're Looking For

 * Strong customer service mindset and interpersonal skills.
 * Ability to remain calm and effective in high-pressure situations.
 * Self-motivated professional with excellent attention to detail.
 * Proven ability to exercise sound judgment and manage competing priorities in a dynamic environment.

## Description

We are seeking a customer-focused IT Support professional to provide onsite and remote technical support for end users in a fast-paced, regulated environment. This role is ideal for someone who enjoys troubleshooting technology issues, supporting business-critical applications, and delivering exceptional customer service.

Responsibilities

 * Provide onsite and remote technical support to end users across hardware, software, network, and application environments.
 * Troubleshoot and resolve desktop, server, application, and connectivity issues.
 * Support Microsoft Windows operating systems, Active Directory, and enterprise applications.
 * Assist with system monitoring, user account administration, and incident resolution.
 * Collaborate with internal teams and vendors to ensure timely resolution of technical issues.
 * Document support activities, technical procedures, and troubleshooting steps.
 * Maintain a high level of customer service while managing multiple support requests and priorities.