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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology, Production Support, Summer Analyst, New York - USA, 2027 - **Company:** Citigroup, Inc. - **Location:** Jersey City, NJ, United States - **Salary:** $80,000.0 - $110,000.0 - **Contract:** Temporary contract - **Skills:** Adobe Analytics, Java (Programming Language), Server Applications, Macintosh Application Environment, HTML5, Build Automation, Cloud Foundry, Code Generation, Code Review, Computer Engineering, Linux, Monitoring of Systems, Spring Framework, Python (Programming Language), PostgreSQL, Oracle (Applications), SQL Databases, Tableau (Software), TypeScript, Workflow Management Systems, Computer Network Technologies, GitHub Copilot, ReactJS, Grafana, Prompt Engineering, Generative AI, Apigee, Agentic-AI, AngularJS, Kubernetes, Information Technology, Data Analytics, Web Technologies, Front End Software Development, Google Gemini, Splunk, Microservices - **Published:** October 27, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technology-production-support-summer-analyst-new-york-usa-2027-jersey-city-nj--aba4c5ca-6c66-46be-8776-4d1b3b195ae1 ## About the Role Production Support, Analysis Skills, Technology Analysis, Global Financial Markets, Customer Experience, Automation, Analysis Skills, Training/Teaching, Production Systems, Production Support, * Educational background: Bachelor's degree Computer Science, Computer Engineering, Information Technology, Management Information Systems, or other tech related degrees. * GPA of 3.0 or better is preferred. * A proactive problem-solver who thrives on innovation and embraces challenges with enthusiasm, leveraging Generative AI to address complex business problems and create novel solutions. * Possess a global outlook and willingness to collaborate across cultures and time zones. * Have excellent communication skills, project management, leadership, attention to detail, and the ability to work well within diverse teams. * Ability to pass technical interviews consisting of basic algorithmic programming exercises. * Must be collaborative and adaptable, with excellent communication skills. Prior experience working in agile teams is desirable. * Work Authorization: Authorized to work in US without the need for employer sponsorship, now or in the future. Who we think will be a great fit..., * Are ambitious, with relentless drive to succeed in a fast-paced, dynamic environment. * Are curious about how technology can revolutionize finance and are eager to be at the forefront of this transformation. * Want to grow into a future tech leader, with a passion for both technology and its application in the global financial industry. ## Description Advancing our technological capabilities day after day not only delivers seamless services to the bank but works towards building the flexible systems that will define the digital bank of tomorrow. The Production Support team is at the forefront of maintaining and optimizing critical live production systems, ensuring their health, stability, and peak performance so that Citi can confidently conduct business and service clients. Our analysts use their problem solving and technical skills to quickly resolve any issues, which can vary in severity and complexity and may impact Citi's reputation or profits. Production support analysts are often 'the bridge' between technology and the business, so they quickly become equipped with extensive business knowledge, as well as technical skills. As a Production Support Analyst, you will work in a dynamic environment that adapts to the needs and priorities of various organizations: Services, Markets, Banking, Functions and Data. This role offers a unique blend of business knowledge and technical expertise, empowering you to swiftly troubleshoot complex problems and engineer robust solutions. Your core mission will be to guarantee production stability, providing an always available and resilient technological backbone for our clients. This involves coordinating with other technology partners such as developers, business teams, etc. to monitor the end-to-end application environment in real-time. While technologies can vary slightly from team to team, Analysts will have exposure within the following categories: * Hands-On Incident & Problem Management: Gain direct exposure to supporting our clients through the entire lifecycle of incident and problem management. You'll develop critical problem-solving skills and learn how to manage complex technical challenges under pressure. * Enhancing Monitoring & Alerting Systems: Contribute to the continuous improvement of our sophisticated monitoring capabilities. You'll work with industry-standard tools like ITRS Geneos and Grafana to build and refine platforms that proactively identify and alert on production issues, enabling rapid resolution. * Developing Innovative Tooling & Automation: Unleash your coding potential! You'll have the exciting opportunity to design, develop, and implement custom applications and scripts that automate processes, improve efficiency, and empower your team. * Elevate your technical skills: As a Production Support Analyst, you'll master Linux/Unix, hone database expertise (SQL, Oracle, PostgreSQL), and build automation with Python. You'll gain experience with application servers, web technologies, and strengthen networking knowledge. This role offers hands-on use of monitoring tools (ITRS Geneos, Grafana) and exposure to cloud and containerization (Kubernetes), ensuring continuous growth in a dynamic production environment. While technologies can vary slightly from team to team, Analysts will have exposure within the following categories: * Microservices Developer: Java, Spring Framework, Pivotal Cloud Foundry * Front-End Web Development: React or Angular, Apigee TypeScript, HTML5 * Generative AI & AI Agents: GitHub Copilot with various models, Citi Squad (automated code reviews), Devin.AI (Agentic Code generation), Prompt Engineering, Workflow Design, GenAI Optimization, Stylus Workspaces (In-house Gemini) * Data Analytics: Utilizing tools like Splunk, Tableau, and Adobe Analytics to track customer journey adoption and measure the business value of delivered products. No matter your team placement, as a member in our program, you can expect: * Global Exposure: Work in globally scoped projects with cross-functional teams and gain insights into how technology drives the financial sector worldwide. * Continuous Learning: Benefit from structured learning, networking, mentoring, and development programs that are designed to sharpen your technical prowess, enhance your business insight, and Real Impact: Contribute to real-world projects that shape the future of banking, from developing next-gen digital banking solutions to enhancing our cybersecurity defenses and driving data-powered innovations.