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# Field Technical Support

- **Company:** Harvey Nash
- **Location:** Newark, NJ, United States
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Software Applications, Networking Hardware, Software Deployment, Wireless Access Point, Network Routers
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/dc8c8339-c323-4b72-9d21-e57afffc2883/field-technical-support

## About the Role

This role requires someone who can interact effectively with store employees, many of whom primarily speak Spanish. The ability to communicate fluently in both English and Spanish is a key requirement for this position.

## Description

* Act as the first point of contact for support issues across various retail stores.
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 * Daily travel between stores in the mentioned areas is required.
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 * Handle service tickets and work logs, including troubleshooting issues related to desktops, networks, software, and hardware.
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 * Train employees on various applications and wireless peripherals.
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 * Elevate complex issues to the appropriate team members.
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 * Perform hardware and software installations.
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 * Assist with troubleshooting desktop applications, network equipment (routers, switches, access points), and configuring Zebra handhelds and printers.
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 * Physical capability to lift and handle hardware (like cables, printers, monitors) is required.
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