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# IT Support Analyst

- **Company:** TEKSYSTEMS INC.
- **Location:** Green Bay, WI, United States
- **Salary:** $41,600.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Antivirus Softwares, CompTIA Network+, Information Systems, System Configuration, Monitoring of Systems, Identity and Access Management, Network Security, Microsoft Security Essentials, Microsoft Servers, Public Key Infrastructure, Windows PowerShell, Tokenization, Scripting, Firewalls (Computer Science), Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/green-bay/6fbef61c-cf4e-46a7-ac4c-3146359538e9

## About the Role

CompTIA A+
Checklists
Positivity
Encryption
Tokenization
Communication
Risk Mitigation
Problem Solving
Customer Service
Computer Science
CompTIA Network+
Hardware Support
Network Security
Microsoft Servers
Windows PowerShell
Business Valuation
Root Cause Analysis
Process Improvement
Information Systems
Full Stack Development
Business Transformation
Public Key Infrastructure
Microsoft Defender Antivirus
End-User Training And Support
Endpoint Detection And Response
Microsoft Certified Professional
Troubleshooting (Problem Solving), A degree or diploma in Computer Science, Information Systems, or Network Security from an institute of technology or university is required.

Microsoft Server systems certifications such as Microsoft MCP, A+, Network+ are valued

Alternatively, a combination of equivalent training and experience will be considered.

Knowledge of Microsoft security platforms, EDR, IPS, Next Gen Firewalls, IAM, PKI, encryption, and tokenization.

Strong communication, analytical, and problem-solving skills.

Ability to train and advise staff on a variety of IT technologies.

Demonstrate basic to intermediate scripting knowledge and skills with PowerShell

Demonstrate excellent oral and written communication skills

Ability to manage multiple tasks in a time-critical production environment
Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Assist with Information Systems Tasks: Support basic planning and routine administration of IT systems under close supervision. Learn foundational concepts and follow guidance from senior staff.

Follow Procedures to Troubleshoot Simple IT Issues: Use established checklists and instructions to help resolve straightforward hardware, software, or network problems. Escalate complex issues to more experienced team members.

Provide Basic End-User Support: Help users with common software and hardware questions, set up new equipment as directed, and document issues using standard forms. Always seek help for unfamiliar problems.

Document and Escalate Incidents: Record incident details accurately and promptly using provided templates. Refer unresolved or complex incidents to senior staff.

Participate in Root Cause Analysis: Contribute to discussions about recurring issues and learn how to identify basic causes. Suggest follow-up actions with guidance from supervisors.

Install and Configure Software with Guidance: Assist in installing and updating software or applying patches to workstations and devices, following step-by-step instructions. Learn about maintaining the Microsoft Security stack.

Monitor System Performance: Perform routine checks and basic tests on IT systems to help ensure security and reliability. Report any unusual findings to senior staff.

Support Process Improvements: Share observations about daily tasks and suggest small improvements. Learn about divisional practices and how processes are updated.

Identify Policy Violations: Learn to recognize and report clear violations of organizational policies, always consulting with supervisors before taking action.

Assist with Risk Mitigation: Help apply patches and support hardware lifecycle activities as directed, learning how these actions reduce risk.

Learn Basic Scripting for Automation: Begin learning scripting technologies (such as PowerShell) to support simple automation tasks, with training and supervision.

Contribute to Documentation Efforts: Participate in creating and updating enterprise-wide documentation by providing feedback and helping with basic tasks.

Stay Informed on Technologies: Regularly review updates and new technologies introduced in the organization, focusing on those relevant to entry-level responsibilities.

Demonstrate Customer Service and Problem-Solving: Show a positive attitude, communicate clearly, and work collaboratively to resolve basic issues. Ask questions and seek feedback to improve skills.