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# User Support Specialist

- **Company:** LHH
- **Location:** Newport Beach, CA, United States
- **Experience:** Expert
- **Salary:** $90,000.0 - $110,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Document Management Systems, Software Configuration Management, User Provisioning Software, Information Technology, OpenText
- **Published:** October 27, 2026
- **Apply:** https://www.lhh.com/en-us/search-jobs/x/us_en_27_849100_3142354

## About the Role

* Law firm technical support experience required
 * 5+ years of Help Desk or technical support experience
 * Strong Microsoft 365 and Windows experience
 * Experience supporting legal document management systems such as NetDocuments, OpenText, or similar platforms
 * Familiarity with legal applications such as Innova, Litera, or comparable tools
 * Working knowledge of networking and connectivity troubleshooting
 * Experience supporting iOS and Android devices
 * Strong troubleshooting, communication, and customer-service skills
 * Senior or lead-level support experience preferred
 * Bachelor's degree in IT, Computer Science, or a related field preferred; equivalent experience may be considered

## Description

LHH is seeking a Senior User Support Specialist for a confidential opportunity with an established professional services organization in Orange County. This is a hands-on senior-level role providing high-touch technical support to attorneys and staff while serving as an escalation resource for more complex technical issues.

What You'll Do

 * Provide deskside, phone, and remote technical support
 * Troubleshoot hardware, software, applications, mobile devices, and connectivity issues
 * Support Microsoft 365, Windows, document management systems, and legal applications
 * Manage and document Help Desk requests through resolution or escalation
 * Assist with user provisioning and hardware/software configuration
 * Serve as a technical escalation point and mentor to other support team members
 * Partner with broader IT teams to resolve complex technical issues
 * Support technology projects, inventory, and asset management
 * Participate in an after-hours on-call rotation