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# Technology Support Analyst

- **Company:** The University of North Carolina
- **Location:** Chapel Hill, NC, United States (Remote available)
- **Salary:** $49,611.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Web Accessibility, Apple Mac Systems, Business Systems, Computer Engineering, Web Browsers, Virtual Private Networks (VPN), Software Systems, Computer Network Technologies, Office365, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://diversityjobs.com/career/18763234/Technology-Support-Analyst-North-Carolina-Chapel-Hill

## About the Role

Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or

 - Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or
 - Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
 - Journey level required an additional one year of experience
 - Advanced level required an additional two years of experience.
Management Preferences

 * Telephone technical support experience
*
TDX or similar customer relationship tracking system experience

 * Previous service desk experience
 * Academic environment experience
 * Windows and Mac OS support experience

## Description

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

This position provides Tier 1 (intermediate) technical support to faculty, staff and students for a variety ofapplications and services used across a wide range of systems, networks, and platforms. Areas of supportinclude Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS operating systems, M365, VPN, DUO, MFA, various E-mail clients, Internet browsers, networking, and campus IT services. This intermediate technical support is provided via phone, web, email, chat, and walk-up. Principal duties involve diagnosing and resolving intermediate customer technical problems in collaboration with Service Deskcolleagues. An employee in a Tier 1 position will have a 'primary team' of either phones/chat or walk-in, but willperform all service desk functions.

ITS Customer Experience & Engagement (CE&E) strives to provide the highest level of customer satisfactionthrough effective, reliable and professional IT support, in partnership with campus units. Among its functions,CE&E provides website, communications, digital accessibility, and voice services, and support from the ServiceDesk, including the Business Systems Help Desk.