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# IT Operations Specialist

- **Company:** MPI Incorporated
- **Location:** Westport, MA, United States
- **Experience:** Expert
- **Salary:** $80,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Security, Identity and Access Management, Information Technology Operations, Computer Networking Systems, Okta, Microsoft InTune, Information Technology, Casper Suite
- **Published:** October 27, 2026
- **Apply:** https://www.dice.com/job-detail/40d27afa-27fd-4b45-9e4f-05f31f70329a

## About the Role

* Must have 5+ years of strong Mac and Windows endpoint administration experience, including hands-on support of both user populations in a mixed environment. Mac experience is particularly important given the team's makeup and growth plans. Experience with Jamf is highly preferred, with Intune exposure also valuable.
 * IAM expertise, including provisioning/deprovisioning users, managing permissions, and administering platforms such as Okta, Entra ID, and Microsoft 365.
 * L2/L3 end-user support experience with the ability to work independently, troubleshoot complex issues, own tickets from start to finish, and operate as the primary IT resource supporting a dedicated business group. This person must be highly autonomous with minimal oversight.
 * Endpoint security and device management knowledge, including patching, compliance, MDM, encryption, endpoint protection, access controls, and maintaining operational standards in a security-conscious environment.
 * Experience supporting users in financial services, fintech, or similarly high-touch environments, with exposure to executive-level stakeholders and global teams. The candidate should understand the expectations of demanding business users and be comfortable supporting teams across multiple time zones.

## Description

* Provide technical support for hardware, software, and network systems.
 * Monitor and maintain IT infrastructure to ensure optimal performance.
 * Identify and resolve system issues promptly to minimize downtime.
 * Collaborate with the technology team to implement system upgrades and enhancements.
 * Ensure data security and compliance with industry standards.
 * Document processes and maintain accurate records of IT operations.
 * Support end-users with troubleshooting and technical assistance.
 * Assist in the development and implementation of IT policies and procedures.