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# IT Support Specialist

- **Company:** Unity Technologies
- **Location:** Battle Creek, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Agile Methodology, Cloud Computing, Cyber Security, Information Systems, Databases, Data Integrity, E-Procurement, Internet Security, Server Administration, Software Engineering, Software Requirements Analysis, Software Systems, Data Processing, Enterprise Software Applications, System Availability, SC Clearance
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-mi--aa3dcf37-e686-495c-b8ad-c8c3a5b4b8ce

## About the Role

Technical Support, Consulting, Agile Programming Methodologies, Small Business, Project/Program Management, Government, Quality Assurance Methodology, Financial Audit, Professional Services, Internet Security, * DoD Approved 8570 Baseline Certification: Category IAT II or IAT III

 * A minimum of six (6) years of progressive experience in the field of Information Processing, three (3) years of which are specialized in Information Processing and involve a range of hardware/software solutions, two years (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
 * Computing Environment: Server Admin M and Domain Admin Z (Cloud or Microsoft Operating System per DLA Approved CE)

Clearance Requirements:

 * Must be a U.S. citizen
 * Must possess a current Secret clearance.

## Description

We are seeking an IT Support Specialist to join our team. You will deliver comprehensive IT customer support by deploying, troubleshooting, and maintaining enterprise hardware and software systems while ensuring strict adherence to cybersecurity policies. Additionally, you will drive continuous IT improvement by analyzing user requirements, identifying problem trends, developing tailored user training, and potentially supporting specialized enterprise applications such as DLA's eProcurement platforms. This position is in Battle Creek, MI., * Technical Support and Incident Management

 + Diagnosing, troubleshooting, and resolving hardware and software issues in response to customer-reported incidents.
 + Executing the installation, configuration, and ongoing maintenance of IT assets.
 + Providing comprehensive user assistance and Help Desk support services.
 * IT Business Analysis and Consulting
 + Consulting directly with end-users to identify technology needs and define system requirements.
 + Conducting feasibility studies, performing trade-off analyses, and preparing formal business cases for IT solutions.
 + Planning and analyzing work processes to optimize IT service delivery.
 + Researching and reporting on historical problem trends and system anomaly patterns to drive proactive improvements.
 * User Enablement and Training
 + Developing comprehensive instructional guides and training materials.
 + Facilitating computing and information system training sessions to enhance end-user proficiency and reduce support volumes.
 * System Administration and Operations
 + Developing and maintaining IT problem-tracking databases to ensure accurate incident lifecycle management.
 + Performing critical system backup and disaster recovery operations to ensure data integrity and system availability.
 * Cybersecurity and Information Assurance
 + Ensuring the rigorous, continuous application of established information security and cybersecurity policies, principles, and practices across all support activities.
 * Specialized Enterprise Application Support
 + Delivering targeted functional and technical support for specific enterprise environments, including the Defense Logistics Agency's (DLA) eProcurement system(s).