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# IT Service Desk Specialist II

- **Company:** MITSUBISHI HEAVY INDUSTRIES, LTD.
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Azure, Cyber Security, System Configuration, Data Centers, Desktop Computing, Project Management Software, Microsoft Office, Microsoft Project, Microsoft Visio, Microsoft PowerPoint, Cloud Services, SAP (Applications), Microsoft SharePoint, Software Engineering, Windchill, Peripherals, Tanium Platform Expertise, Information Technology, Laptops, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.careerjet.com/job/register/us33baadc17a0081c6960e8924c56c8745

## About the Role

* Education Requirement: Bachelor's degree (BS) from four-year college or university; in a field related to technology, such as Computer Science, Management of Information Systems, Software Engineering or Cyber Security. Other degrees classified as STEM will also be considered.
 * Experience: Minimum of four (4) years of relevant experience, or equivalent combination of education/experience.
 * Novice knowledge of Office 365 (Word, Excel, PowerPoint, SharePoint, Visio, and Project) is required.

PREFERRED QUALIFICATIONS:

 * Novice knowledge of infrastructure, networking and cloud (Azure) environments, is preferred.
 * Novice knowledge of Tanium, Endpoint Manager, SAP, CRM (Dynamics), Windchill, SharePoint SPO, MS Project or experience with other Project Management software, is preferred.

## Description

Mitsubishi Heavy Industries America, Inc. (MHIA), headquartered in Houston, Texas, serves as MHI's North American headquarters. Since 1979, MHIA has supported customers in various sectors, including energy, industrial machinery, data centers, engineering, transportation and aviation.
We invite you to explore this exciting opportunity and discover how your experience and expertise can contribute to our team, our continued success, and our MISSION NET ZERO commitment.
SCOPE:
As an IT Service Desk Specialist II, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management. 1st level support for networking, cloud, applications and troubleshooting other IT services, as necessary., * Provide first-level technical support by diagnosing and resolving issues involving laptops, desktops, applications, peripherals, conference-room equipment, networking, cloud services, and other IT systems.

 * Great verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the organization;
 * Accurately record, update and document requests utilizing the service desk software;
 * Identifying and interfacing with all key stakeholders in a professional manner;
 * Assists with the software and hardware asset lifecycle from acquisition to disposal;
 * Install and configure new or reimaged IT equipment and update/order inventory accordingly;
 * Assist and orient new hires with initial usage of IT systems as well as training team members on IT processes and/or end-user software;
 * Troubleshoot and administers laptops, desktops, applications, printers, copiers, fax machines, telephones, monitors, and other IT equipment as required;
 * Support project work as required by leadership, such as performing tasks, updating project schedule with status and reporting issues, etc;
 * Ability to create documentation such as, but not limited to: SOPs, How To's and Process Training, etc;
 * Contribute to building a positive team spirit and ONETEAM culture while embodying the Team Values daily;
 * Protect confidential information by not communicating, disclosing to, or using for benefit of third parties;
 * Available for after-hours, on-call rotation as scheduled;
 * This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.