> Markdown version of [/jobs/ext/3957490-it-service-desk-technician-i](https://www.wearedevelopers.com/jobs/ext/3957490-it-service-desk-technician-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Technician I

- **Company:** 24 Hour Home Care
- **Location:** Philadelphia, PA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $47,382.0 - $54,517.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Cyber Security, Computer Networks, Desktop Computing, Domain Name System (DNS), Ethernet, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Peripherals, Microsoft InTune, Laptops, Zendesk, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.adzuna.com/details/5881001735

## About the Role

* Associate degree, technical certification, or equivalent hands-on experience.
 * 1-3 years of experience in service desk, desktop support, help desk, or IT support.
 * Experience with Jira, ServiceNow, Zendesk, Freshservice, or a similar ticketing platform.
 * Working knowledge of Microsoft 365 and hands-on experience supporting Windows laptops and desktops.
 * Basic knowledge of Active Directory, Entra ID, user access, and common networking concepts.
 * Experience with Intune, NinjaOne, or similar endpoint management tools preferred.
 * CompTIA A+, Network+, Microsoft 365 Fundamentals, or similar certification preferred.
 * Must be able to come in to the office 3x per week., * Level 1 technical troubleshooting
 * Customer service and user support
 * IT ticketing and Jira
 * Microsoft 365
 * Windows endpoint support
 * Active Directory and Entra ID
 * Basic network troubleshooting
 * Hardware and peripheral support
 * Documentation and asset tracking
 * Communication and problem solving

## Description

The Level 1 Service Desk Technician provides front-line, hands-on IT support for employees at TEAM's Philadelphia office. This user-facing role focuses on resolving common service desk requests, troubleshooting workstations and office technology, supporting employee onboarding and offboarding, and providing timely, professional support to users across all levels of technical experience., * Provide Level 1 support for incidents and service requests involving users, workstations, Microsoft 365 applications, printers, phones, peripherals, and basic network connectivity.

 * Triage, document, prioritize, and manage tickets using Jira or a similar ITSM platform, escalating more complex issues as appropriate.
 * Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, password resets, MFA, shared mailboxes, and access requests.
 * Support employee onboarding and offboarding, account setup, license assignments, workstation preparation, equipment deployment, and equipment recovery.
 * Set up and troubleshoot laptops, desktops, monitors, docking stations, mobile devices, printers, conference room technology, and other office equipment.
 * Troubleshoot common connectivity issues involving Wi-Fi, Ethernet, VPN, DNS, printers, and network-connected devices.
 * Maintain accurate documentation, asset records, troubleshooting guides, and knowledge base resources while following established IT security and support procedures.