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# Systems Coordinator

- **Company:** Symbiotic Services, LLC
- **Location:** Atlanta, GA, United States
- **Contract:** Permanent contract
- **Skills:** Adobe Acrobat, Software Documentation, Document Management Systems, Multi-Factor Authentication, Virtual Private Networks (VPN), Remote Access Technology, Software Troubleshooting, Reliability of Systems, Electronic Medical Records, Smart Forms, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/f8e8517a-fdba-4241-aa1e-22fd99b2adf6/systems-coordinator

## About the Role

* Previous experience providing Level 1 and Level 2 IT help desk or desktop support.
 * Experience managing user accounts, passwords, MFA, and access permissions.
 * Working knowledge of computer hardware, software, printers, mobile devices, and business phone systems.
 * Experience coordinating technical issues with third-party IT providers and telecommunications vendors.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Excellent communication and customer service abilities, including the ability to explain technical concepts to nontechnical users.
 * Ability to work independently, prioritize competing requests, and follow issues through to resolution.
 * Strong organizational skills and attention to detail.

Preferred Qualifications

 * Previous IT support experience in a healthcare, medical practice, or clinical environment.
 * Familiarity with M-Files or similar document management systems.
 * Experience creating and editing fillable PDF forms using Adobe Acrobat.
 * Knowledge of VPN technology, remote access solutions, and remote monitoring tools.
 * Exposure to athenahealth or other electronic health record (EHR) and practice management platforms.
 * Experience supporting technology operations in a small to midsize organization., The successful candidate will demonstrate:
 * Initiative and Ownership: Proactively identifies issues, researches solutions, and takes responsibility for results.
 * Adaptability: Thrives in a dynamic environment where priorities and processes may evolve.
 * Technical Resourcefulness: Learns new systems quickly and independently resolves technical challenges.
 * Service Orientation: Provides responsive, patient, and professional support to employees with varying technical abilities.
 * Collaboration: Works effectively with internal departments and external technology partners.
 * Professionalism and Empathy: Understands the importance of reliable technology in supporting healthcare professionals and patient services.

## Description

Symbiotic Services is seeking a proactive, hands-on Systems Coordinator for a confidential client in the specialty healthcare industry in the Atlanta, GA area.

This position will provide Level 1 and Level 2 technical support, coordinate with external IT and telecommunications vendors, and help maintain the technology systems that support daily clinical and administrative operations.

The ideal candidate is resourceful, technically capable, service-oriented, and comfortable taking ownership of technology-related challenges in a fast-paced healthcare environment., * Provide Level 1 and Level 2 help desk support, including troubleshooting hardware, software, user accounts, passwords, and multi-factor authentication (MFA).

 * Set up, configure, maintain, and troubleshoot computers, printers, phones, and other office technology.
 * Manage employee technology onboarding and offboarding, including account creation, access permissions, and equipment setup.
 * Serve as the primary liaison with external IT service providers and telecommunications vendors, coordinating support requests, escalations, and resolutions.
 * Convert paper-based documents and forms into digital, fillable formats using Adobe Acrobat.
 * Provide user support and basic administration for M-Files or comparable document management platforms.
 * Research and recommend VPN, remote access, and remote monitoring solutions.
 * Maintain accurate inventories of technology equipment, user accounts, vendor information, and system documentation.
 * Develop and document technical procedures and troubleshooting guides.
 * Provide training and ongoing technical assistance to employees.
 * Identify opportunities to improve technology processes, efficiency, and overall system reliability., Symbiotic Services is actively seeking qualified candidates who enjoy solving technical problems, supporting end users, and making a meaningful contribution to a healthcare organization.

If you are a motivated IT support professional looking for an opportunity to take ownership of day-to-day technology operations, we encourage you to apply.