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# Helpdesk (780480)

- **Company:** Padmore Global Connections LLC
- **Location:** Des Moines, IA, United States
- **Experience:** Experienced
- **Salary:** $62,858.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Interactive Voice Response, BitLocker Drive Encryption, Google Chrome, Computer-Generated Imagery, Hard Disk Drives, HP Thin Clients, Microsoft Networking, Microsoft Office, TCP/IP, Computer Equipment, Gsuite
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/helpdesk-780480-des-moines-ia--d629a3fb-a50c-4652-91f9-6a0bd3f1b3dd

## About the Role

Help Desk, Desktop Administration, Help Desk, Software Installation, Leadership, Customer Escalations, Computer Software, Apple, Printers, Identify Issues, 4 years of experience in PC support (desktop/laptop/thin client).4 years of experience with Windows 7/10 installation, patching, and troubleshooting.4 years of experience troubleshooting Microsoft 2019.4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.4 years of experience escalating issues to next-level support/management.4 years of experience troubleshooting Microsoft Edge and Google Chrome.4 years of experience providing support with remote tools.4 years of experience installing and troubleshooting a variety of software.Experience in support of Microsoft Office 365 products.Experience in Apple device support (iPad, iPhone).Thorough understanding of Microsoft Active Directory (client-side).Experience with hard drive encryption, preferably Bitlocker and McAfee.Desired Experience:
Ability to troubleshoot desktop and network printer issues.Experience with Google Workspace products.Ability to modify the system registry.Education:
Preferred: 4-year degree or equivalent technical study.Certifications:
Industry certifications (A+, Network+, MCP, etc.)

Communication:
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

## Description

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks., Provide desktop/laptop/thin client support both desk-side and remotely.Install, patch, and troubleshoot Windows 7/10.Troubleshoot issues with Microsoft 2019 and Office 365 products.Configure and troubleshoot Windows networking (TCP/IP).Escalate issues to next-level support or management as appropriate.Troubleshoot issues with Microsoft Edge and Google Chrome.Provide support using remote tools.Install and troubleshoot a variety of in-house developed and third-party software.Troubleshoot desktop and network printer issues.Support Google Workspace products.Support Apple devices (iPad, iPhone).Understand and support Microsoft Active Directory (client-side).Implement hard drive encryption, preferably using Bitlocker and McAfee.Modify system registry as needed.Qualifications