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# IT Technical Aid

- **Company:** Artech Information Systems LLC
- **Location:** Morristown, NY, United States
- **Contract:** Temporary contract
- **Skills:** Software Applications, Information Systems, Computer Terminals, Desktop Computing, System Testing, Information Technology, Adobe Suites
- **Published:** October 27, 2026
- **Apply:** https://www.careerjet.com/job/use4f6c40cd539a62e567632e0c1abb608/eaa

## About the Role

The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Additional Skills Required:
Oral communication skills. Working with different types of customers. Knowledge Dell laptops, Client iPads, Client Suite and Adobe software.
Experience Required:
Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Additional Experience Required:
At least 1 year of experience in the following - customer service support; desktop support; diagnosing scanner/printer, laptop, desktop and tablet/ iPad issues; use and setup of iPhone and MFA, and using Client Suite.
Education Required:
A high school diploma or equivalent.

## Description

* The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
 * The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.