> Markdown version of [/jobs/ext/3958643-service-desk-student-technician](https://www.wearedevelopers.com/jobs/ext/3958643-service-desk-student-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Student Technician - **Company:** University of South Florida - **Location:** Tampa, FL, United States - **Salary:** $31,200.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, Desktop Computing, Multi-Factor Authentication, Web Browsers, Information Technology - **Published:** October 27, 2026 - **Apply:** https://www.disabledperson.com/jobs/76246250-service-desk-student-technician ## About the Role ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.MINIMUM QUALIFICATIONS: * High school diploma or equivalent with one year of general office or customer service experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. * Ability to work a consistent part-time schedule around academic commitments and meet the minimum weekly-hour requirement established for the assignment. * Ability to communicate clearly and professionally by telephone while listening, documenting, and navigating support systems at the same time. * Employees in this position are required to comply with institutional cybersecurity protocols, including the use of multi-factor authentication. This requires access to a compatible device capable of receiving, processing, and supporting university-approved authentication applications., * Current enrollment as a university student. * Experience in a call center, help desk, customer service, or technical support environment. * Experience assisting customers by telephone and documenting interactions in a ticketing or customer-management system. * Experience with Windows 10 or 11 and macOS. * Experience with Apple and Android mobile devices. * Familiarity with account access, passwords, multi-factor authentication, email, web browsers, wireless connectivity, and common productivity applications. * One or more years of college coursework in information technology, computer science, cybersecurity, business, communications, or a related field DESIRED SKILLS: * Strong telephone presence, active-listening skills, and clear verbal communication. * Ability to explain technical steps in simple language and confirm that the caller understands each step. * Customer service skills, including patience, empathy, professionalism, and de-escalation. * Accurate note-taking, typing, and ticket documentation while actively assisting a caller. * Basic understanding of computers, software, networks, accounts, mobile devices, printers, and peripheral equipment. * Ability to follow approved scripts and procedures while adapting the conversation to the caller's needs. * Critical-thinking, troubleshooting, and problem-solving aptitude. * Ability to remain organized and professional during high call volume or service interruptions. * Dependability, punctuality, attention to detail, and effective time management. * Ability to work collaboratively with a diverse team and customer population. ## Description The Student Phone Service Desk Technician provides Level I technology support to university faculty, staff, students, and affiliates primarily by telephone. The position serves as an initial point of contact for technology questions and service interruptions, guides callers through approved troubleshooting steps, documents each interaction in the IT service management system, and routes or escalates issues that require additional support., * This position is primarily assigned to telephone support. Other service channels may be assigned based on training and operational needs. * This description is not exhaustive. Duties may be adjusted to meet operational and service needs. * Work hours and location will be coordinated with the selected candidate based on class schedule, business needs, and phone-support coverage., * Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow. * Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding. * Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others. * Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients' trust. * Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team's successes and failures. * Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved., The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. \n Family and Medical Leave Act (FMLA) \n Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process. \n Equal Employment Opportunity \n The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.DUTIES & RESPONSIBILITIES: * Answer incoming service desk calls promptly and provide a professional, courteous, and customer-focused experience. * Confirm caller information and gather clear details about the request, symptoms, business impact, and troubleshooting already attempted. * Provide Level I phone support for account access, passwords, multi-factor authentication, university applications, operating systems, connectivity, printing, email, browsers, mobile devices, and other supported technology services. * Guide callers through troubleshooting steps using clear, patient, and non-technical language appropriate to the caller's experience level. * Create, update, categorize, prioritize, route, and manage incident and service-request tickets in the IT service management system. * Document the caller's request, troubleshooting actions, communications, escalation details, and final resolution clearly and accurately. * Use approved knowledge articles, call scripts, procedures, and service-status information to provide consistent support. * Escalate unresolved, security-related, urgent, or higher-complexity issues to the appropriate support team according to established procedures. * Communicate ticket numbers, expected next steps, and follow-up information to callers before ending the call. * Protect confidential and sensitive information while verifying identity and providing account-related assistance. * Maintain availability for assigned phone shifts and follow established attendance, break, call-handling, and status procedures. * Participate in required training, coaching, team meetings, and service-readiness activities. * Provide support through chat or email when assigned to help meet service needs. * Perform other duties as assigned.