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# Desktop Analyst II

- **Company:** ASSOCIATE STAFFING LLC
- **Location:** Fort Mill, SC, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Microsoft Office, Software Engineering, ServiceNow IT Service Management, Information Technology, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/22e1b8e9-f75e-4c96-9bbf-37622614d653/desktop-analyst-ii

## About the Role

* 2+ years of desktop support experience supporting Windows and Mac systems
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 * Hands-on experience with workstation setup, refreshes, and troubleshooting hardware and software
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 * Knowledge of ServiceNow, Outlook, and end-user device deployment
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 * Strong customer service skills and professional communication
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 * Ability to work onsite full-time and support in-person client interactions
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 * Experience with Active Directory, Office 365, networking, and mobile device support
\n, * Prior experience with refresh work and support for conference room technology
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 * Familiarity with ServiceNow ticketing system
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 * Experience in a fast-paced, client-facing IT support environment
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 * Knowledge of security policies related to device imaging and configuration
\n, * Associate degree, certificate, or Boot Camp in Computer Science or a related field
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 * 2 or more years of relevant IT support experience, ideally supporting Windows and Mac environments
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 * Demonstrated ability to troubleshoot and resolve hardware/software issues efficiently
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## Description

n Join a leading organization that values innovation and exceptional customer service. As a Desktop Analyst II, you'll play a vital role in supporting internal employees with hands-on desktop support, refresh work, and IT troubleshooting. This full-time, on-site opportunity offers great visibility within a growing company, with the potential to convert to a full-time employee based on performance. If you enjoy interacting with clients, working in a fast-paced environment, and continuously developing your technical skills, this role provides a rewarding platform to grow your career.