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# Information Technology Support Officer

- **Company:** International Mineral Development & Exploration Inc
- **Location:** San Luis Obispo, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple IOS, Microsoft Azure, Microsoft Outlook, Cloud Computing, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Network Administration, Remote Service Software, Wide Area Networks, Computer Equipment, Information Technology, Cisco, Vmware
- **Published:** October 27, 2026
- **Apply:** https://www.thejobnetwork.com/job/2b35e1ec-aca5-4f00-b46a-b1329c090485/information-technology-support-officer

## About the Role

* Tertiary qualifications in Computer Science, Computer Systems, IT or a similarly related field.
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 * Proficiency in documentation of technical processes with strong attention to detail and presentation.
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 * Experience providing 1st and 2nd level product and technical support.
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 * Excellent written and verbal communication skills.
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 * General ICT network management experience (DNS, DHCP, VPN, etc.).
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 * Ability to resolve hardware and software faults.
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 * Well-developed interpersonal skills and ability to work under pressure.
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 * Experience with Remote support tools.
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 * Professional and engaging customer-facing skills.
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 * 6+ months of experience in software support and/or technical support of web, mobile, cloud or desktop systems.
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 * Experience in a Service Desk environment and ITIL support processes.
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 * Experience in mobile platform support - iOS and Android.
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 * Positive attitude and a strong work ethic.
\n, * Experience in the mining technology industry.
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 * Strong technical knowledge of MS Office 365 including Outlook, Office, and Active Directory.
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 * Experience with LAN/WAN diagnostics and working with Cisco Phone Systems.
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 * Experience and knowledge of VMware and Hyper-V is highly desirable.
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 * Knowledge of Microsoft Azure.
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## Description

Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.