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# Senior Manager, IT Delivery

- **Company:** Toast, Inc.
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $137,000.0 - $219,000.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Data Analysis, Confluence, JIRA, Software as a Service, Collaborative Software, DevOps, Identity and Access Management, Power BI, Systems Architecture, Okta, Snowflake, Information Technology, Atlassian Tools, Gsuite, SailPoint, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.dice.com/job-detail/29f4c7a2-a67f-4df8-9556-455b680affc2

## About the Role

* Experience: 7+ years of IT enterprise system ownership, ideally in environments of 7,000+ users.
 * Core Systems Knowledge: Demonstrated, hands-on familiarity with core IT industry tools, specifically ServiceNow, SailPoint (or similar IGA platforms), Okta, AWS, Google Workspace, and Atlassian (Jira/Confluence), MDM and Security Agent tooling. You must understand how these tools operate and integrate at a foundational level.
 * Ambiguity Navigation & Decision-Making: Proven ability to drive projects forward and make strategic decisions when there is a lack of defined structure or resources.
 * Matrix Leadership: Strong history of driving cross-functional teams that do not directly report to you and unblocking technical dependencies.
 * Exceptional Communication: Outstanding written and verbal communication skills; a polished presenter who can confidently and professionally distill complex technical concepts into accessible, clear updates for non-technical stakeholders.
 * Pragmatic Execution: A focus on rolling up your sleeves to drive execution, prioritizing real-world outcomes over rigid adherence to project management methodologies.

What will help you stand out (Nonessential Skills/Nice to Haves)

 * Background in IT Business Operations or IT Service Management (ITSM).
 * Experience utilizing data analytics tools (e.g., Snowflake, Power BI, or HEX) to build executive-facing performance and capacity dashboards
 * Strong understanding of AI and emerging technologies

## Description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a Senior Manager, IT Delivery - a technical, hands-on "player-coach" who will serve as the strategic execution engine for our Information Technology department. Reporting to the Senior Manager of IT Systems, you will bridge the gap between our high-performing engineering leaders and teams and evolving business needs. This role is designed for a proactive decision-maker who deeply understands system architecture and can navigate ambiguity to drive high-visibility, cross-functional initiatives across the IT ecosystem.

The Team & Impact: You will manage a single Project Manager and support five specialized units: MDM, SaaS, Network, ServiceNow DevOps, and Compliance (UAR Coordination). Your success is measured by your ability to; unblock technical bottlenecks, onboard, consolidate and integrate tooling, find efficiencies in processes and tech, proactively identify and address end user pain points, and act as a credible, highly communicative face for IT across the enterprise.

A day in the life (Responsibilities)

 * Hands-On Delivery: Lead the end-to-end execution of critical IT systems initiatives (e.g., SailPoint/Identity Governance integrations and deployments, new tool deployment, User Access Reviews, and major system integrations).
 * Ecosystem Integration & Decision Making: Drive holistic decisions across IT domains by understanding how core platforms (such as Identity, Service Management, and Collaboration tools) integrate and operate together.
 * Roadmap & Analytical Reporting: Partner closely with IT Leaders to Define success metrics for IT programs and build dashboards to track enterprise-wide impact, regularly publishing post-mortems and trend analyses to inform future technical and strategic decisions.
 * IT Enablement & User Adoption: Drive enterprise-wide user adoption for the tech stack. Create and scale training programs, publish technical release notes, and maintain a centralized documentation repository.
 * Strategic Liaison: Serve as the highly communicative primary point of contact between IT domains (Systems, Security, Infrastructure) and external business stakeholders, translating complex technical infrastructure into clear business value.