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# IT Support Specialist

- **Company:** Stellix  LLC
- **Location:** Foxborough, MA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $56,160.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, VoIP, Computer Networks, Microsoft Office, Windows Servers, Foxboro, Software Licensing, Office365, Microsoft InTune, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-foxboro-ma--0fe28fda-689b-4c15-bd55-a6ebd5463181

## About the Role

* Ability to multitask under pressure
 * Desire to be intellectually curious
 * Passion for excellence
 * Motivated to provide user satisfaction
 * Ability to learn quickly with fast learning curve
 * Ability to research and problem solve issues encountered for the first time

What You'll Bring

 * 2-8 years in an IT support role or equivalent experience
 * Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
 * Must be well versed in all Microsoft Office programs
 * Familiar with Microsoft O365 administration
 * Familiar with installing, configuring and troubleshooting Windows 11 operating systems
 * Active Directory (AD) and Intune\Entre management experience
 * Ability to learn and work with IT staff in remote locations while completing work direction independently
 * Calm under pressure and ability to communicate clearly with end users.

Preferred Qualifications:

 * A+ and\or Network+ certifications
 * Windows Server admin experience
 * Computer / laptop imaging\Intune experience a plus.
 * Experience with network printers and file shares.
 * Experience using a help desk / remote support management platform.
 * Experience with audio/video meeting room presentation platforms such as tvs\projectors, Screen sharing devices, VOIP phones, Teams\GoTo\Zoom etc.
 * Willingness to work off-hours and/or weekends occasionally to support IT issues or projects. (rare), Must be currently authorized to work in the United States.

## Description

The IT Support Specialist II is a hands-on, customer-facing role responsible for resolving escalated end-user issues, supporting core workplace technologies, and contributing to the stability and security of Stellix's IT environment. This role combines advanced troubleshooting, ticket ownership, and small project execution to deliver a high-quality support experience for employees across sites and remote locations.

What You'll Do

 * Provide daily onsite IT support in the Foxboro, MA office as part of the IT team by resolving support tickets, ongoing issues
 * Help provision and manage new users and configure new or replacement laptops and cell phones for employees.
 * Help manage the end user inventory of laptops, monitors, docks, software licensing etc.
 * Work with IT vendors on open support issues related to certain IT systems and platforms.
 * Provide both onsite and remote office\remote worker support.
 * Assist in a variety of IT initiatives and projects.
 * Help with developing documentation for procedures, checklists and IT system/infrastructure design.
 * Some limited\occasional travel to other offices in the New York\New England area.