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# Senior Digital Transformation Consultant

- **Company:** Docusign, Inc.
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Expert
- **Salary:** $128,200 - $201,450
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), User Authentication, Software as a Service, Identity and Access Management, DocuSign, Webhooks
- **Published:** October 27, 2026
- **Apply:** https://diversityjobs.com/career/18752973/Senior-Digital-Transformation-Consultant

## About the Role

* 8+ years of background in a business and technical consultative role with executive level interaction with a Bachelor's degree; or 6+ years of related experience with a Master's degree
 * 5+ years of external, customer-facing experience within a SaaS or Professional Services environment
 * Experience managing large-scale, enterprise-level projects within matrixed organizations
 * Experience achieving high methodology compliance (e.g., 90%+) in a program management capacity
 * Experience with global eSignature regulations (e.g., eIDAS, UETA, ESIGN) and data governance best practices

Preferred

 * External customer facing experience with large, global, matrixed enterprise accounts
 * Excellence at articulating vision and expertly planning and commercially overseeing execution of large-scale, multi-year projects
 * Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and often, unprecedented
 * Technical background, infrastructure or development experience, and is leveraged as a Subject Matter Expert (SME) in specific product areas or industries
 * Experience working in a matrixed organization and proactively leveraging an internal/external network to achieve company and departmental objectives
 * Superior proactive and succinct communication, presentation, and workshopping skills that are clear and understandable to both technical and non-technical audiences
 * Proven track record of success working within a Professional Services
 * Experience leading executive-level workshops and strategic discovery sessions

## Description

This position is an individual contributor role reporting to the Director of Digital Transformation Services.

Responsibility

 * Lead customers through the business and organizational impact of digital transformation, providing expert short and long-term change management strategies
 * Act as the primary control point for commercial project oversight, including deal structuring, ROI estimation, and Statement of Work (SOW) drafting
 * Direct the creation of strategic programs, charters, roadmaps, and business cases to drive alignment and secure buy-in from executive stakeholders across diverse business units
 * Facilitate executive-level workshops and strategic discovery sessions to define digital transformation vision and execution plans
 * Deliver expert, industry-tailored points of view on regulatory compliance, competitive landscape, preferred authentication, and prioritized digital transformation initiatives, based on successful global deployments
 * Lead the analysis of legacy Agreement applications to provide prescriptive guidance and architect a multi-year roadmap for moving to a modern Docusign IAM platform, including end-to-end process maps charting ROI versus complexity
 * Manage program-level risks and issues, independently executing executive-level escalation protocols when necessary
 * Advise customer technical teams on optimal solution architecture and integration points (APIs, webhooks, authentication)
 * Define and track KPIs and ROI to validate and drive ongoing platform adoption across the enterprise
 * Mentor and coach less experienced DTCs and cross-functional teams on project implementation and resource planning best practices
 * Travel up to 25% of the time

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
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