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# Computer Support Specialist

- **Company:** Flad Architects
- **Location:** Madison, WI, United States
- **Contract:** Permanent contract
- **Skills:** AutoCAD, Software Applications, Autodesk Revit, Desktop Publishing, Microsoft Office, Office Suite, Windows PowerShell, Batch Scripting, CompTIA Strata - PC Hardware Technology Engineer
- **Published:** October 27, 2026
- **Apply:** https://jobs.military.com/career/375102/computer-support-specialist-wisconsin-wi-madison

## About the Role

* Minimum of one year of relevant help desk or IT service desk and end-user support experience required. Two or more years preferred.\n
 * Minimum of one year of experience with Microsoft Windows 11 operating system, Microsoft Office applications, Office 365, videoconferencing solutions, and other similar standard office applications required. \n
 * Minimum of one year performing application support required. \n
 * Familiarity with AutoCAD, Revit, and desktop publishing/design applications preferred.\n
 * Minimum one year experience with Intel-based desktop and laptop hardware required.\n
 * Familiarity with Windows desktop imaging and management systems, PowerShell and batch scripting preferred.\n
 * Practical experience with recent Apple hardware and software preferred.\n

## Description

* Answer, respond, resolve, and log Service Desk calls and tickets. \n
 * Attempt to resolve issues on a first-level basis, providing basic or intermediate technical support on troubleshooting problems and standard software applications. \n
 * Escalate Service Desk calls and tickets to other staff as appropriate and work together to manage and ensure resolution.\n
 * Install end-user software applications, system upgrades, and migrations. Set up and take down workstations as needed.\n
 * Provide support for mobile devices, phone system, virtual meetings, audio-visual, and other conference room/display equipment.\n
 * Conduct IT orientation for new employees and provide user training on supported systems as requested.\n
 * Perform scheduled rotation of routine technical support duties including Help Desk, after-hours pager, etc. \n