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# Senior Desktop Support Technician

- **Company:** TRYFACTA, INC.
- **Location:** Austin, TX, United States
- **Experience:** Expert
- **Salary:** $41,600 - $45,760
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Health Information Technology, Remote Access Technology, Remote Service Software, Software Deployment
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-desktop-support-technician-austin-tx--4c0cac77-9057-443a-949e-c20b56558d87

## About the Role

Desktop Administration, Business Support, Government, Ecosystems, Workforce Management, Health Information Technology, ISO (International Organization for Standardization), Healthcare, The Joint Commission (TJC), Continuous Improvement, 6 Desktop or end-user support experience.
6 Experience supporting enterprise Windows environments and Microsoft 365 services.
6 Knowledge of Incident, Problem, and Change Management processes.
6 Experience with endpoint management, remote support tools, and troubleshooting complex technical issues.
6 Strong customer service, communication, documentation, and analytical skills.

## Description

* Provide Tier 2 technical support for hardware, software, operating systems, Microsoft 365 services, and end-user devices.
 * Troubleshoot and resolve complex incidents escalated from Level 1 support.
 * Support endpoint management, device compliance, software deployment, and Windows lifecycle activities.
 * Assist with identity, authentication, remote access, and access-related issues.
 * Perform root cause analysis and participate in incident, problem, and change management processes.
 * Create and maintain technical documentation, knowledge articles, and support procedures.
 * Identify opportunities for process improvement, automation, and operational efficiency.
 * Participate in technology deployments, testing, major incident response, and service improvement initiatives.
 * Serve as a technical mentor and escalation resource for Level 1 support staff.
 * Monitor and maintain service levels, customer satisfaction, and operational performance metrics.