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# Mid-Level IT Support

- **Company:** BHGAH 401 N. RIVERPOINT SPK, LLC
- **Location:** Syracuse, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Business Software, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Networking Basics, TCP/IP, Guidewire PolicyCenter, Information Technology, Laptops, User Accounts
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/mid-level-it-support-syracuse-ny--4cfd4e27-9dc6-4afc-bdcb-32cc55845b61

## About the Role

Technical Support, Service Level Agreement (SLA), Maintenance Services, Establish Priorities, Technical Support, Time Management, Problem Solving Skills, Help Desk, Desktop PC, Laptop PC, * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

 * Minimum of 3 above years proven experience in providing IT support in a professional environment.
 * Proficient in Windows and/or macOS operating systems.
 * Familiarity with Microsoft Office Suite and other common business applications.
 * Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
 * Experience with troubleshooting hardware and software issues.
 * Ability to analyze and resolve complex technical issues independently.

## Description

* Provide timely and effective technical support to end-users via various channels (e.g., email, phone, in-person) for hardware, software, and network-related issues.Track, prioritize, and resolve IT incidents and service requests using our ticketing system, ensuring that all issues are resolved within established service level agreements (SLAs).
 * Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components.
 * Create, modify, and deactivate user accounts in various systems (e.g., Active Directory, email, applications) as per company policies.
 * Install, configure, and update software applications and operating systems on end-user devices.
 * Assist in the procurement of IT hardware and maintain accurate inventory records.
 * Ensure that all systems and devices are compliant with company security policies and assist in implementing security best practices.
 * Work closely with other IT team members and departments to implement and support IT solutions.