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# Senior ServiceNow (SNOW) Scrum Master - TS/SCI CI Poly

- **Company:** Tenica and Associates
- **Location:** Bethesda, MD, United States
- **Experience:** Expert
- **Salary:** $200,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Computing Platforms, Scrum Methodology, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.adzuna.com/details/5732187543

## About the Role

We are seeking a highly experienced Senior ServiceNow (SNOW) Scrum Master to support a mission-critical Intelligence Community (IC) customer. This role is ideal for a seasoned agile leader with deep expertise in Scrum methodologies and the ServiceNow platform, capable of driving delivery excellence across complex, multi-contractor environments.

The Senior SNOW Scrum Master will play a pivotal role in facilitating agile processes, coordinating cross-functional teams, and ensuring the successful delivery of scalable, mission-aligned solutions. This position requires strong leadership, exceptional communication skills, and the ability to effectively engage with senior IC leadership and enterprise stakeholders., * Active TS/SCI clearance with CI Polygraph (required).

 * Minimum of 13 years of relevant professional experience, including at least 5 years as a Scrum Master in an agile environment.
 * Strong expertise in agile methodologies, Scrum practices, and servant leadership within complex, mission-driven environments.
 * Demonstrated experience using ServiceNow (SNOW), including managing VTB boards or equivalent agile tracking tools.
 * Proven ability to engage with senior IC leadership, delivering clear, concise updates and facilitating strategic discussions.
 * Exceptional communication and interpersonal skills, with the ability to collaborate across multi-contractor and cross-functional teams.
 * Strong problem-solving skills with a proactive approach to identifying risks and aligning teams to mission objectives.

Education / Relevant Experience

 * Associate Degree + 10 years of relevant experience
 * Bachelor's Degree + 8 years of relevant experience
 * Master's Degree + 6 years of relevant experience
 * PhD + 4 years of relevant experience, * Agile certifications such as Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), or SAFe Scrum Master (SSM).
 * Familiarity with Intelligence Community (IC) environments, directives, and mission workflows.
 * Experience working across multiple contractor teams in a consultative or enterprise environment.
 * Understanding of enterprise-scale delivery and coordination across diverse stakeholder groups.

## Description

Scrum Facilitation & Agile Leadership

 * Act as the Scrum Master for projects utilizing the ServiceNow (SNOW) platform, ensuring adherence to Scrum principles, roles, and best practices.
 * Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
 * Optimize team performance by managing velocity, tracking capacity, and ensuring timely delivery of sprint commitments and milestones.

Collaboration with Leadership & Stakeholders

 * Engage closely with senior IC leadership to align project execution with mission priorities and strategic objectives.
 * Collaborate across contractor teams and enterprise stakeholders to ensure effective communication, coordination, and conflict resolution.
 * Foster alignment between multiple teams supporting interconnected efforts across contracts.

Project & Risk Management

 * Manage project scope, schedule, and performance to ensure successful delivery of objectives.
 * Identify risks, dependencies, and blockers early, and implement mitigation strategies to maintain project momentum.
 * Provide regular status updates, metrics, and reporting to senior leadership, highlighting progress, risks, and improvement opportunities.

ServiceNow (SNOW) Platform Expertise

 * Guide teams in leveraging and expanding ServiceNow capabilities to support mission needs.
 * Coordinate platform updates, enhancements, and new feature implementations in collaboration with technical teams and IC leadership.
 * Utilize SNOW tools (e.g., VTB boards) to track progress, manage workloads, and report performance metrics.

Mentorship and Team Empowerment

 * Serve as a servant leader and mentor, promoting a culture of accountability, transparency, and continuous improvement.
 * Coach team members on agile principles and ensure consistent application across all workstreams.
 * Enable high-performing teams through effective facilitation, support, and leadership.