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# Actionet, Inc. Careers - Junior Service Desk Technician

- **Company:** ActioNet, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Starter
- **Salary:** $41,600 - $49,920
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Apple IOS, Microsoft Outlook, CompTIA Security+, Issue Tracking Systems, Microsoft Office, Remote Access Technology, Microsoft SharePoint, Wi-Fi Technology, Information Technology, Servicenow
- **Published:** October 27, 2026
- **Apply:** https://www.careerbuilder.com/job-details/actionet-inc-careers-junior-service-desk-technician-washington-dc--5d0049a7-1586-449d-925c-3174547cdf6f

## About the Role

Customer Support/Service, United States Citizen, Treasury, Contract Requirements, Background Investigation, Identify Issues, Customer Support/Service, Technical Support, ServiceNow, Mobile Devices, * U.S. Citizenship with the ability to obtain High Public Trust Clearance

 * 1-3+ years of experience in IT support, helpdesk operations, or service desk roles
 * Associate's degree in Information Technology, Computer Science, or a related discipline.
 * Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate.
 * Proficiency troubleshooting Windows OS and Microsoft Office Suite
 * Experience using ITSM tools such as ServiceNow
 * Strong communication, customer service, and problem-solving skills
 * Ability to follow detailed procedures and work in an SLA-driven environment

Preferred Qualifications

 * ITIL Foundation certification or equivalent training
 * CompTIA Security +, or HDI Support Center certification (nice-to-have), and/or Microsoft Certified: Endpoint Administrator Associate.
 * Experience supporting federal or large enterprise IT environments
 * Familiarity with ServiceNow workflows, ticket categories, and reporting

Work Schedule

 * Service Desk Hours of Operation are between 7 AM - 10 PM ET
 * Occasional schedule adjustments based on mission needs, As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

## Description

We are seeking a motivated Junior Service Desk Technician to support the Department of the Treasury's Enterprise Service Desk. This role is ideal for early-career IT professionals seeking hands-on experience in a federal environment while developing strong technical troubleshooting and customer service skills.

As the first point of contact for all IT inquiries, you will help resolve technical issues related to software, hardware, account access, mobile devices, and remote connectivity. Candidates should be reliable, customer-focused, and ready to grow in a fast-paced environment, while documenting all work in ServiceNow.

Duties and Responsibilities

 * Serve as the initial point of contact via phone, email, and ticketing system
 * Provide courteous, professional, and timely customer service
 * Create, update, and triage tickets within ServiceNow
 * Document all work performed accurately and consistently
 * Troubleshoot Tier 1 issues involving:
 * Password resets and account lockouts
 * Outlook, Teams, OneDrive, and SharePoint
 * Laptop, docking station, and peripheral issues
 * Network and Wi-Fi connectivity
 * Remote access / VDI / Zscaler issues
 * Mobile device (iPhone/iPad) support
 * Follow standard operating procedures and knowledge articles
 * Escalate tickets to Tier 2 when appropriate
 * Collaborate with senior team members on escalated issues.
 * Meet or exceed SLAs and performance targets