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# Desktop/Field Support Engineer - Windows 10/11 Upgrade & Migration

- **Company:** ICONMA LLC
- **Location:** Groton, CT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Server Applications, Computer Networks, Databases, Data Migration, Dynamic Host Configuration Protocol, Device Drivers, Domain Name System (DNS), Network Troubleshooting, Local Security Policy, Network Connections, TCP/IP, Peripherals, GXP
- **Published:** October 27, 2026
- **Apply:** https://www.careerjet.com/job/usf310213e18d8f43dc246e6f5552f8b1b/eaa

## About the Role

* 3-5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience, including:
 * Strong Windows 10 and Windows 11 troubleshooting experience
 * Windows workstation installation, configuration, and administration
 * Software installation and troubleshooting
 * Hardware and peripheral troubleshooting
 * Windows device drivers and Device Manager
 * Active Directory and domain-joined workstation concepts
 * Network troubleshooting fundamentals including TCP/IP, DNS, DHCP, and network shares
 * User/group permissions and local security concepts
 * Application and operating-system compatibility troubleshooting
 * Backup, restoration, and data migration fundamentals
 * Ability to interpret technical documentation and execute defined technical procedures
 * Strong documentation and technical communication skills
 * Ability to independently troubleshoot technical issues and escalate appropriately
 * Ability to work with application owners, infrastructure teams, vendors, and end users

## Description

* Perform technical assessments of existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements.
 * Capture and maintain workstation information including asset details, operating system, installed applications, application versions, connected instruments/peripherals, interfaces, and other information required by the project assessment process.
 * Assess hardware and software readiness for Windows 11 and identify potential compatibility issues requiring remediation or vendor confirmation.
 * Support replacement of legacy workstations with enterprise-standard Windows 11 computers where in-place upgrades are not appropriate.
 * Build, configure, and prepare Windows 11 workstations according to approved enterprise standards and project procedures.
 * Install and configure business, laboratory, instrument-control, and supporting software using approved installation packages and vendor documentation.
 * Support migration of required application configurations, local data, instrument configurations, communication settings, and other approved system components from existing workstations.
 * Verify connectivity between Windows 11 workstations and attached instruments, peripherals, network resources, application servers, databases, printers, file shares, and other required services.
 * Perform technical troubleshooting of Windows, drivers, services, application installations, network connectivity, permissions, device communications, and peripheral compatibility issues.
 * Coordinate with software and instrument vendors when Windows 11 compatibility, supported application versions, installation requirements, licensing, drivers, or upgrade procedures require confirmation.
 * Support pre-upgrade backup activities and ensure appropriate recovery or rollback provisions are available before production system changes are implemented.
 * Execute workstation upgrade and replacement activities using approved implementation procedures, change controls, work instructions, and project schedules.
 * Support Active Directory/domain integration and implementation of applicable enterprise security and endpoint-management requirements.
 * Coordinate with infrastructure and cybersecurity teams for endpoint configuration, security agents, network requirements, firewall requirements, access groups, and other enterprise services when required.
 * Support application owners and end users during post-upgrade functional verification.
 * For validated or regulated systems, work with Validation and Quality resources to provide technical information and execution support required for qualification and validation activities.
 * Document assessment results, implementation activities, configuration information, issues, resolutions, and completion status in designated project tracking systems.
 * Identify technical risks, compatibility concerns, dependencies, and blockers and escalate them to the project technical lead in a timely manner.
 * Follow approved SOPs, work instructions, change-management procedures, data-integrity requirements, cybersecurity requirements, and applicable GxP practices.
 * Participate in project meetings, technical reviews, knowledge-transfer sessions, and deployment planning activities.
 * Maintain accurate project status and communicate system readiness, blockers, vendor dependencies, and deployment outcomes to project leadership.
 * Support multiple workstation upgrades according to project priorities while maintaining quality and minimizing disruption to laboratory and business operations.